September 24, 2020
It’s a timeshare.
I felt really uncomfortably pushed to purchase the timeshare. The restaurant and tiki bar was open from 11-6 . Why couldn’t it be open for breakfast and dinner?
September 15, 2020
Nice Hotel - Marginal Staff Quality
The facility is very nice. The hallways and rooms are in good condition and the elevators are in working order. The pool was clean and the grounds were kept neat. The staff leaves a lot to be desired. For example, on check-in I was the only person in the lobby but yet had to wait 15 minutes for the check-in phone call to begin my stay. The lady at the podium simply stood and looked away. Once I checked in via mobile phone the lady at the podium directed me over to another desk where I would be solicited time share packages and eventually a room key. All this was quite uncomfortable to my wife and two children as they remained outside in our idling car for a supposedly easy, fast mobile check-in. Another observation to share is the food cabana by the pool automatically charges a 18% gratuity on purchases. This is for anything handed to you. I can understand such a fee if a waitress was involved; but it is totally unacceptable to be charged for counter transactions for cokes or water.
September 17, 2020
Great place to stay, friendly staff and great amenities!
August 30, 2020
Everything was perfect
Yess room was great the bed was very comfortable the employees are very friendly
September 6, 2020
Great value even during Pandemic
Excellent stay! Beautifully remodeled suite. Great amenities even though some were closed due to the Pandemic.
August 30, 2020
hotel restaurant could open earlier than 11am and close later than 6pm on weekends. We were forced to go off property for breakfast and evening dinner.
August 23, 2020
Roomy and Clean
The entirety of our stay was fabulous. Every interaction was pleasurable and the pool area was outstanding.
August 16, 2020
Great for the Family
Had a quick getaway with 3 of our grand children. The water amenities were fantastic, slide, kiddie pools, lazy river. All clean and not over crowded!!
August 9, 2020
Accommodations and cleanliness were spot on. Only disappointment was to arrive and then find out all amenities were closed, pool was only open from 10 -2 and 3 - 7. Restaurant not open and only had access to outdoor tiki bar from 11 - 6. While I completely understand and appreciate precautionary measures due to pandemic, it would have been nice to be told of closures when booking. Instead when I asked about amenities I was told they were open but had restrictions with number of people and times...never that they were closed . When we asked staff about amenities they were not very courteous. Large slide to pool for some reason is only open Thursday - Sunday and very limited hours, we arrived on Wednesday no slide, Thursday waited till 11:30 when it was supposed to open only to find out it was closed for maintenance...only found that out after asking front desk and those employees monitoring pool gate. We then decided to trolley out to beach only to find all chairs/lounges stacked and tied up so we couldn’t use. Again when I asked front desk they just said “The pool and lazy river are open”. We were there for 5 days and only had the pool. Definitely not what we anticipated when booking.
July 26, 2020
Okay, but not great
The property itself looks great, but it took over an hour to check in while waiting in the hot car. We arrived at 3 pm and requested early check in which was not available. We were told that our room (a 2 bedroom suite) would be available at 4 pm, so we continued to wait in our car. Unfortunately, our room was not ready until after 7pm! This delay cost us an entire day of our vacation. Additionally, both pools close at the same time in the afternoon for cleaning. This makes no sense. The pool closing times should be staggered to allow those coming back from the beach an area to cool off.