January 22, 2020
Very few amenities, 1 bar and small restaurant, rude desk clerk
Arrived on cold, windy, rainy day, told by desk clerk we HAD to take elevator in the next bldg., due to construction. LIE! The one indoor elevator was right next to our room and worked perfectly!! Another employee said we could use it, but the desk clerk said NO! They have to go outside to the next bldg. Then the room access was outside too, and we had walk around the whole bldg. in the rain and wind to get there. Very noisy and not from the construction, bedroom was in front by the walkways and you could hear everyone passing! Looked like a condo not a hotel.
February 4, 2020
Great hotel for kids
This is a great hotel if you have kids! It has a lazy river pool and a separate large pool with a volleyball net. There’s a tram that can take you from the first building all the way to the beach and back again when you’re ready to depart. It also has a wonderful indoor play area for kids and putt putt around the property. The rooms have been renovated and they have done a great job giving them a fresh up-to-date look. The downfall is the lack of fresh made liquor drinks, like a margarita. It’s made of a pre-mixed drink and is not at all what you would expect from a beach hotel. Also, their food was mediocre at best. The port that has many restaurants is about five minutes away so that is where we decided to eat all of our meals. Overall I would recommend this hotel but only if you have kids.
January 27, 2020
great spot near the port
great spot for kids! close to ocean and great pool facilities. Great indoor place place- clean!
February 2, 2020
We were scammed into paying for a presentation that we did not want to attend.
January 26, 2020
Beautiful villa suite
Very convenient to access the cruise terminal beautiful scenery and very clean rooms and spacious
January 17, 2020
Beware of the King Studio rooms
If your staying for a day or two you may find the King studios ok. The longer you stay(and the farther you traveled) the more you may find disappointment. When I stayed at this resort I used my IHG rewards club points for the only room type offered to members a King Studio "villa". At check in told this hotel does not upgrade points stays for Platinum Elite's & Spire Elite's. In other words my "IHG club member loyalty reward" is the least functional rooms the hotel offers only despite other availability. King studio "villas" only offer a window to the hallway, in other words is really a motel room in a hotel. Studios are the only rooms with very small kitchenette with no dining table. The one high lite was a corner whirlpool tub in the bathroom. Of course, it doesn't work, it's just a prop, if you want bubbles you'll need a straw! Basically all the other room types in all three buildings are condo like units that offer balcony's or patios, full kitchens, washer & dryer. Building 1 where all the studios are is undergoing remodeling through the end of March. Hotel wasn't busy during stay so of course I'm placed on the 4th floor, directly under where they're working including one day I believe removing floor tile. So loud need to yell to attempt a conversation, can't escape to a quiet balcony,there isn't one. They had one of two central elevators blocked off during stay. So the norm was to run 4 flights of stairs. Another cute feature of building 1 is a single ice machine on first floor near pool so it was equally inconvenient to every studio room guest(all others should have ice cube trays in room). Really unfortunate with the current remodeling the majority of space used by this kind of room type, especially on upper floors, is not being designed into something more enjoyable. About 1.5-2 blocks from building 1 to a very nice beach. Excellent very under used pool area during my stay despite near record January temps. I've had awesome stays at IHG properties as Spire & currently Platinum Elite rewards club member. I have never ever encountered policy like at this HI that staying on reward stays are a lesser class of guests. Really sours as far as returning or recommending.
January 27, 2020
Nice Place; A Little Tired. Great for Kids.
Fantastic Staff! The movie theater is stellar! Fab on-site store, and other unique amenities! Terrific Lazy River with Pool Slide and large pool with hot tub. Kitchenette in-room is great for a quick breakfast before running out for day's events. Not all rooms have a view (or even window). Half of hotel has not been renovated, it seems. LOTS of construction/early NOISE -maybe good for 2021 visit??
January 24, 2020
Great place to bond, everyone loved it. I wish we're could have enjoyed the pool more, but the weather was really not on our side. All the amenities kept us busy and entertained.
January 28, 2020
Great family vacation spot
A perfect place for families on vacation, the room is more like a little apartment. Access to the beach, great swimming pools, and friendly staff made our stay very pleasant.
January 23, 2020
My husband and I stayed at the hotel for one night before boarding a cruise for our honeymoon, our flight came in very early in the day so we went directly to the hotel to check out bags in. The staff was very accommodating and took our bags right away. We are lunch and had drinks at the restaurant service was good and the food was excellent. We spent the day walking around the town, walking along the beach and watching the surfers. Later that evening they had a comedian in the theater, he was extremely funny. Even though the weather was not very good and the pools were closed we had a great time, we would come during a warmer time to enjoy the whole resort!