August 8, 2019
Receptionist - not a happy person. She spoke so softly and could not be bothered to speak up or move from her seated postion. She ruined our stay here.
July 26, 2019
Not what we expected
Hotel property is nice. Enjoyable pool area with slide and activities for kids. Room is spacious but needs updating and new carpet. Beach was horribly disappointing. Ocean water is so polluted from cruise ships and other boats that it smells bad and is water brown. Do not stay here if you are looking for a beach vacation.
August 3, 2019
Great view and plenty activities for the family
Staff was friendly and accommodating for our early arrival. They held our luggage and gave us access to the property to enjoy the pools and relax in the sun while until the room was ready. Ocean front had beautiful ocean views and Port Canaveral. Grounds were pristine and easily accessible. Tram service operator went above and beyond to ensure you were dropped off at the correct stop, protected from the rain and assisted with all our luggage.
July 27, 2019
Close to port and restaurants along the water. Nice access to beach and shuttle to beach was convenient. Hot tub jets were not working which would have been nice. Kids liked the lazy river. I would definitely stay here again.
July 28, 2019
Uncomfortable bed loves the pool
The king bed mattress was uncomfortable but the pillows were amazing. The staff in the restaurant were under staffed and appeared over extended. The pool area was great wished there were titles located at a station by the pool
July 28, 2019
The room was absolutely fabulous and exceeded our expectations in every way! The pictures don't do it justice! We were in a 4 bedroom signature room and never wanted to leave!
2family San Francisco
July 24, 2019
Our room didn’t have a window and smelled. Nothing more to say. Awful.
July 25, 2019
Not worth the hassle or the money
All though this property is kid friendly and the pool is very nice,,, the booking process is a nightmare. The rooms or “Villas” as they call them are very small. The beds are not comfortable. You have to walk a mile to the beach that they advertises as a beach front property! Guest are allowed but are not allowed to swim in the pool. We were checked into a room that was filthy and had not been cleaned from the last stay, only restocked and beds changed. The staff did try to make it up to us, But for the money we spent I could have taken my family somewhere less than a 10 hr drive and been much happier, And probably could have afforded double the time of the vacation. The food is expensive and not very good. If your looking for bang for your buck I’d keep looking if I were you.
July 17, 2019
Bed sucks, everything else was great
Overall had a great time. Only having a really hard bed made it difficult but was able to relax the rest of the time.
July 6, 2019
Check in staff was rude with attitudes. The front desk reception staff was rude and did not find way to accommodate our requests. We booked for 6 nights but got assigned a room with no view. I went back down to the front desk and told them that we would like to have a pool view room. But they cannot give us solutions and just telling me no and no with very bad attitudes. Even the manager there had a very bad attitude to customers too. We did not start our holiday with a pleasant check in and room experiences.