Cape Canaveral Beach ResortRental Guest Reviews

Beautiful and relaxing

Can't go wrong here. We will definetally be back.

Poor Service and Empathy

When making our reservation, an attempt to be upsold was made. Ok.....I told them no, but they kept trying, it's their job but it's RUDE. After Hurricane Irma I called to make sure all was well. I was told yes, the night we checked in we clearly bothered the agent checking us in, the guests above us kept us up late into the evening moving furniture around and then we were woken up by power tools (which supposedly was a generator being used to drain water from the roof on the 5th floor-we were on the 2nd-really?). I called the front desk several times and getting no answer we went up to the main building (we were ocean front) and the line was so long with only 2 people working on checking everyone in. I called and demanded to speak to a manager after being unhappy with the answers I was getting finally from the front desk- the manager called and confirmed we should not be able to hear the generator and that he was going to "check it out" and call my fiance' asap-I requested twice that they move us and they politely skirted around that request- finally after many hours he did contact him to tell him it was the generator and a conversation was had with the guests upstairs about the noise which made them be even more obnoxious. The entire stay was unnerving, the guests upstairs were very rude and inconsiderate and the staff was equally rude and inconsiderate by not doing more to move us and understand the level of frustration and disappointment we felt on one of the most amazing times of our lives.

Excellent customer service

This stay was an awesome experience. We visited this property due to our going on a cruise. The location was minutes away from the port with a plethora of activities for our son to enjoy. We were able to leave our vehicle at the establishment free of charge and it was still safe and sound upon our return. The staff was very friendly and professional and made our stay very enjoyable. I would definitely recommend others to book a room here.

Great spot before a cruise

My daughter was getting married on a cruise ship. This was a great spot for both families to get too me each other. The Beach was nice and the two families blended at the pool and pool bar. Another perk was extended parking and shuttle to the cruise ship. We were very happy with the experience and highly recommend the resort for anyone cruising out of cape Canaveral.

Great amenities and atmosphere.

Overall a very enjoyable experience. The amenities were excellent for the kids and we enjoyed every aspect of the week-end with the exception of the horrible service on our check-out day in the restaurant which was understaffed and handled our breakfast experience very poorly. Looking past this incident, I would recommend the resort to others.

El servicio fue regular

Deberían de cambiar las decoraciones seven algo anticuado no concuerda como seven por fuera es agradable pero dentro de los cuartos parece como cualquier hotel barato no como te lo están cobrando y si pagan mantenimiento en el club es para que servirá un poco mejor las cosas

Large rooms and friendly staff

Overall we enjoyed our stay at this Resort. The staff were very friendly and the amenities were exceptional. The only downfall was a woman that worked the shuttle bus at night. We did not receive a ride from her our entire stay. We were told that the shuttle constantly drove in circles picking people up so we would sit and wait and wait and wait after 15 minutes or so we would start walking and still would not find the shuttle. Needless to say we made a minimum of five trips to and from our hotel room to the resort by foot with four small children. We were not the only guests that were complaining about the driver. One night when the driver was asked where she had been by some of the guests she replied "I was taking a break I'm the only driver on at night and I needed a break".no other staff members of the resort knew where she was.

Great Resort

Awesome Room, refreshing Pools and Hot tubs.. Not far from the beach! Very satisfied!

Great kid play areas

A lot of play area options for kids. Room are but outdated but staff friendly. We did have an issue with ants in room.

Hotel needs some TLC

Staff were polite and gave good service. But room decor was tired and needs a renovation. Food quality in restaurant was poor.