May 7, 2018
Not a resort
I would not recommend this hotel. We booked this hotel for 1 night before we went in our cruise. The reason we booked the hotel was for the lazy river. When we arrived are room was not ready so we decided to get lunch. The food was good and it was nice to relax on the patio and listen to live music. We then went to the kids play area which has a really cool indoor jungle gym. If you can hold your breath long enough or don’t mind a wet musty urin smell the play area was fun for a a few minutes. The hotel allows anyone to come use the play area and pool so it was full of non hotel guests. Once we got the voicemail that our room was ready we found out the lazy river was under construction. The lady at the front desk was very rude and told us we should have received an email. When I told her I should go to another hotel she agreed and said sorry. Forgot the room... there was hair in the tub, no extra towels, bed was extremely hard, carpet is coming up in waves which I could have surfed on lol and just seemed dirty.
May 3, 2018
Excellent resort! Plenty of amenities to pass the time. The interior and exterior were in great shape
April 22, 2018
Great service and location
We stayed here before our cruise out of Port Canaveral. Lovely atmosphere and lots of great amenities for the kids. The hotel rooms are a bit on the older side but overall clean and well maintained. The restaurant offers excellent service at really great prices (especially for a hotel restaurant!). Definitely recommend for families.
April 21, 2018
We used this property as an end of our vacation 2 day 1 night excuse to stay at a beach front property before we headed back north to home. The beach was really great...Flat, soft sand, clean water, and the day we were there, calm waves. The pool area is pretty nice for kids and relaxing in a big hot tub, although the water slide was closed for some reason while we were there. Our room was smaller than expected, although I did only book their basic room. Bathroom was nice with lots of counter space! (We hate when bathrooms may look nice, but have nowhere to place things on!) Didn't get to experience all amenities of this resort although for those of you who have been to Holiday Inn Club Vacation Resorts before the check in experience was much less "pushy" and sales-related. For what it is worth parking is pretty easy at this resort and there are many restaurants a short drive away.
April 29, 2018
Nice resort but slides and lazy river were not running. Staff tried to get you to go to time share meetings and get annoyed when you say no. Was told our room card would get us access to Jetty Park but it was not honored. Bed was fine but pillows were hard. Indoor play area for kids is nice but run down.
Half the Amenities shut down
We are locals and stay at Cocoa many times a year, we also had family in town with younger children and we wanted all of us to stay there because of the kiddie area,slides and mostly lazy river! We were never informed that the kiddie area, slides and lazy river was shut down until after we paid!! We were told by the very rude older lady that was checking us in that everyone received an email well we didn’t as a matter of fact neither did many of the people we talked to that weekend. We asked and should have received a discount because the whole reason we were there were for the amenities . She just said no and that it was online for a month and we should have checked!! What?!!! Then I asked for a late checkout on Sunday and she said for an upcharge can stay till 12 instead of 10 no she didn’t even offer that and refused when I asked. Forget about getting into your room by 4 which that didn’t happen either they said they’d call when the room was ready and never did. When half of the place is shut down they should have offered a discount! BTW don’t bother with the all you can eat snow crab on Friday they ran out way before our party of 9 were done ! They lost our business and the business of any family coming into town! Total disappointment this is not what we expected from Holiday Inn !
April 26, 2018
We booked this hotel based upon the fact that they have a lazy river, water slide, and indoor playground. The indoor playground was awesome. The lazy river and slide were closed. I was not told this until we checked in and was not compensated in any way. We were very disappointed. I expect more from this company. I would have found somewhere else to stay that would meet our needs if they would have told us about these issues. When we spoke to the front desk about our concerns they said they were bringing in a replacement slide. That never happened. I feel like we were taken advantage of.
April 22, 2018
The ammenities are fantastic
The rooms are very nice and spacious and the amenities are plenty; but they won't let you check in until 4pm and out by 10am. Sure you can leave your belongings in the car and head to the beach or the pool, but your room will not be ready until 4pm. If you want to stay an extra hour or two in the morning be ready to pay. This resort is fantastic but overpriced for a one or two night stay. We would have liked a couple of extra hours in the afternoon to experience more of what they are charging for.
April 10, 2018
Roomy room. Laundry in the unit ( two bedroom). Fantastic pool and play area Poor onsite food. Tasted like bad frozen food Check in awful. Annoying sales pitch before we could get parking permit
April 17, 2018
Great outside pool area but poor rooms and common areas
Stayed at this hotel in April 2018 for 1 night during a recent family vacation to Orlando. Used this stay as a base to visit the Kennedy Space Centre as it was close by. First impressions were good, it's a large complex with its own access to the beach. The pool area and kids splash pool and lazy river were really good as was the pool bar and food. The atmosphere around the pool was great with music and activities on throughout the afternoon. We were surprised though that everything shut down at 10pm with no where outside to sit and chill in the evening. The room was small and although I had booked for 4 people I had to make up the 2 extra beds as this hadn't been done. The bathroom was also dirty with old soap left in the tray. The beds were uncomfortable and we had only been given towels for 2. Overall not a great experience and being a platinum elite customer I expected better, especially as I wasn't offered an upgrade even though this is one of the benefits and there were rooms available.