February 16, 2020
Room was nice looking
Problems in a room that should not be for a room that costs around two hundred a night. No maid service, having to go get a second coffee filter for my second day. Leaving a maintenance man in our room to fix the cable. Never hearing from the management to tell us what was going on with it. By the way the cable came on the next morning, Most people just want to be kept informed. We never heard a word from anyone to tell us what was wrong or An eta of when it would be up or to check and see if it did come back on. The rooms were so poorly connected that we could hear each other’s conversations. I’ve stayed at many hotels with connected rooms this was a first time I could everything coming from the other room.
February 15, 2020
Separation between hotel and hot springs was a disappointment.
Wally's charges a lot of money to use the hot springs for a day. The Wally's and Holiday Inn website seemed to indicate that 4 guests per day were permitted to use the pools as part of the hotel package. That is the only reason we booked a room and stayed the night. The website was not clear and/or was misleading. The front desk staff were the first to tell us that the use of the pools was NOT included as an amenity of the hotel stay because we are not time share owners. We visited with other guests in the pools who shared our frustration. Website needs to be clarified; all hotel guests should at least get a significant discount on using pools.
February 10, 2020
Good family stay
It was relaxing and comfortable weekend. Thank you for giving this opportunity to us celebrate my daughter 's birthday
February 3, 2020
Great sleep quality beautiful view
Needs much improvement rude hotel staff . Amenities lacking.
February 2, 2020
Very nice and quiet
I will go here again. It’s a nice peaceful place and close to Tahoe.
January 23, 2020
Stunning view, relaxing, easy accessible hot spring (they are not free) discount to renters would be nice. But enjoyable!
January 27, 2020
clean and comfortable a bit noisy from the geese out side hot spring is charged additional to the room.
January 26, 2020
Wish we had a better experiece
I had big plans for a nice little weekend getaway which quickly turned into a flop. We were planning on going to the Hot Springs, but with a check in time of 4 and the pools only available until 930, We thought it was pretty steep to still pay $55 per person to access the pools even as a hotel guest. We were very disappointed by the fact that there wasn’t an hourly prorated rate where we could just pay for one or two hours of access. The room was nice, renovations were nice. I did enjoy the fact that there was a fireplace in the room. The bathroom could’ve been a little cleaner, the tub was kind of gross. We should up a little early to hopefully check in and use the pools and were rudely greeted with a front desk person telling us to come back that check-in was strictly at 4 o’clock. They didn’t even check to see if there was a room available just come back at four. If you’re not accessing the pools it really makes the trip pointless. For the cost of that room we could’ve stayed at a nicer place up in Tahoe. The one thing that was nice is the restaurant on the property had great food and pretty decent service. But aside from that the rest of our stay really wasn’t that great...
January 17, 2020
Excellent location, rowdy guests.
Let me start by saying the location is gorgeous. Waking up and looking over the river, watching the ducks swim, it's incredibly calming. Turning back to your room you find a nicely apportioned room, lacking in updates. Finding an outlet requires you to move a nightstand and plunge your hand behind to find a plug. Opening the mini fridge I found the freezer in dire need of defrosting, not putting anything there. The couch was incredibly comfortable, but I would like to see the coffee table a little taller as it is the only place to really eat a meal in the room. Speaking of comfort the bed was nice, however I found the pillows to be a bit lacking. Moving into the bathroom there is TONS of space. The facility itself is once again a bit dated, but with a small update the bathroom would be a huge star of the room. My biggest suggestion would be to make sure you are not across from the game room area. Whether it be kids utilizing the ping pong table, or adults enjoying their wine with billiards, it had a propensity for getting loud.
January 12, 2020
Not a hot spring, not a hotel
Came here for the hot springs. We were informed that the pool is not licensed as a therapeutic pool and as such is kept mid 80s. We got cold in the pool. They need a license to be a hot spring. There are a few hot tubs that are kept warmer, but we never got the chance to try one. Even off season, the spa area was crowded (it’s not that big) and we got kicked out early due to high winds. GREATLY disappointed with the hot springs experience. This is not really a hotel, it’s a time share. Got cold sales called in the hotel room. After the poor experience in the pool, at a cost that was expensive to us, that was enough, we left a day early. Never coming back. The website misrepresents what you get. The pool area (spa) costs an additional $50 per person per day. I FULLY expect the pool to be included in the rather expensive cost of the room. The spa is an “owner perk” of the time share. The spa area is a bit of a walk from the rooms, like a block or two, or more for some of the time shares. Don’t bother with online reservation. They never got it despite me showing them the confirmation email. Staff seems pretty willing to blame this all on Holiday Inn and their problems. A lot of these issues are corporate issues. The staff was friendly and apologetic. And seems to “acknowledge” the corporate was a problem. This trip was a birthday present. That was ruined!