September 7, 2020
We were surprised to find that the main attraction to Walley’s was closed. This being the hot tubs. I was not notified of these closures when I made the reservation. I found out the day before we checked in during the confirmation call. I’m still confused on how the pools were open but the hot tubs were closed. There were up to 15 people in the heated pool while we were there with a handful of guests sitting in chairs. Why not limit the hot tubs to two or four people per (depending on tub size)? An employee was monitoring the pool, couldn’t they monitor the tubs and ask people to limit their sit to 20 minutes?
September 4, 2020
No care for the customer
I wish my first impression was better, customer service need to be retrained and after my conversation any room at that point would have been great just so I could get some rest.
August 26, 2020
Most things closed due to covid
Room was clean, service was great. The welcome packet and website suggested there was a spa and mineral pools available which is the only reason we chose to stay here. Upon arrival, we learned that the spa has been closed for over a year, as there is no spa staff available. The mineral pools are also closed, due to covid restrictions, however there was no mention of this on the website. This is understandable, however it would have been good to know prior to booking at this location.
August 21, 2020
Best Covid Experience
We felt safe and well taken care off. Every one social distanced and wore masks.
August 22, 2020
Villa one king bed.
I was call to make sure that we will get the room and request for Mountain View but when we’re arrived we’ve got a Westland view which is face to playground, so the room wasn’t clean on surfaces, many hairs and dust we have to clean all the villa room again and that first night we’re arriving at 11 am. and able to sleep at 2 am. Cause we’re have to load all stuffed in and trying to make the room clean as much as possible. It was disappointed and worthwhile in my vacation that I have been waiting for to staying here We’re not satisfied. Anyway there are some good things is this place is pretty and the front desk Service is so sweet. unfortunately this time is not right for us for us to stay because of COVID and smoke from wildfires.
August 17, 2020
I got married this past weekend and need a place to stay to get ready and also relax the next day. The room was a perfect set up for meals, snacks and relaxing. Watching the sun rise and set over the valley was amazing! The beds were very comfortable making it easy to catch up and sleep and relax
August 13, 2020
Very nice resort
Pretty decent rooms, hot springs closed unfortunately.
August 4, 2020
The resort was nice but the bed was hard Due to COVID the hot tubs were not operable however the pool was nice. It was semi heated
July 26, 2020
This is a hidden gem. Will stay here moving forward whenever I come up for Lake Tahoe. 25 min drive from South Lake Tahoe. Great service, great rooms, and great price. What more can you ask for?!
August 1, 2020
Great location, quiet, nice balcony and excellent room.