Desert Club ResortRental Guest Reviews

Quiet and Spacious

Great space location near the heart of Vegas conventions. Walking distance to many central locations. Very quiet suite. Would definitely stay there again. Fitness facilities could use some upgrading.

Great Service and great value

Mr. Charles at the check in helped us. He is fantastic and upgraded us to a room with the Sphere view. My son loves it. It's his first trip to Vegas and he wanted to see sphere. We also liked how we just sent a text and supplies would get delivered to our room. We enjoyed our stay. Kitchen supplies were clean. We liked how there's no daily cleaning person come to our room and leave us with peace of mind.

Spaciou, Clean, Beautiful and Relxing

I was very impressed by the nature of the staff, the cleanliness, room size, and comfort. Will definitely be coming back! Great to be able to cook your own meals as well!

Poor service

Front desk staff lack basic customer service skills. I stayed for 5 nights and room not cleaned once, not even the bins emptied. I was encouraged to go to a meeting which I found intimidating and forced to to make a deal work. I refused to buy in. I was not offered and was also told I could only have points and not breakfast as a diamond member

Great check in

Rene ( same name as my wife) and team greeted us with a smile after a long flight, check on us through out our stay. They are the yard stick in which every hotel front desk team should be measured bye.

Terrible experience! Watch out your credit card!!

This hotel is an absolute mess! It's extremely poorly managed. They overcharge and refuse to refund deposits. Three colleagues and I stayed at the hotel and all encountered problems. Even after presenting multiple pieces of evidence proving they overcharged us significantly (by more than $1000 USD), they ignored us and remained silent. We wrote countless emails and made numerous calls, all to no avail. They even charged us for a non-existent reservation and still haven't issued a refund, despite proof that the reservation never existed. The receptionist (a middle-aged, 5'7" tall white man) was cold and arrogant. I've never experienced anything like this in my 80+ stays at IHG hotels as a Diamond member (membership number 272170194) !!!

DO NOT GO!! It’s a dodge business & watch out your credit card!

This hotel is an absolute mess! It's extremely poorly managed. They overcharge and refuse to refund deposits. Three colleagues and I stayed at the hotel and all encountered problems. Even after presenting multiple pieces of evidence proving they overcharged us significantly (by more than $1000 USD), they ignored us and remained silent. We wrote countless emails and made numerous calls, all to no avail. They even charged us for a non-existent reservation and still haven't issued a refund, despite proof that the reservation never existed. The receptionist (a middle-aged, 5'7" tall white man) was cold and arrogant. I've never experienced anything like this in my 80+ stays at IHG hotels as a Diamond member (membership number 272170194).

DO NOT book, watch out your credit card!!

They overcharge you and do not refund!! Me and 2 of my colleagues stayed at the hotel all got problems! Even after you showed multiple evidence to proof that overcharged a lot (like more than $1000 USD), they just ignore you and kept silence! wrote countless emails and made multiple calls, no positive answer! I have never encountered with such thing in my 80 + stay at IHG hotels as a diamond member (membership number 272170194)!! Extremely dissapointed & totally shocked!!

Terrible hotel!! Dodge business!! DO NOT book

They overcharge you and do not refund!! Me and 2 of my colleagues stayed at the hotel all got problems! Even after you showed multiple evidence to proof that overcharged a lot (like more than $1000 USD), they just ignore you and kept silence! wrote countless emails and made multiple calls, no positive answer! I have never encountered with such thing in my 80 + stay at IHG hotels as a diamond member (membership number 272170194)!!

Great Stay!

A great place and one block away from the Vegas strip. Was surprised to see that rooms was an efficiency with a stocked kitchen and sleeper sofa. Would highly recommend this resort which has a market store and restaurant on premises.