Desert Club ResortRental Guest Reviews

Great stay

Very relaxing for the nights stay we needed before flying out of Vegas. Only a few blocks walk away from the Vegas strip so allowed us to explore an afternoon but also be in a more private and calm atmosphere.

Love my room

I would love to come back and enjoy more of Vegas. I would choose this hotel because it felt like home (apartment). I love the friendly staff and the nice housekeeping. I love the Jacuzzi and the pool felt amazing to swim in.

Terrible management- room not provided until 9:30 pm

Terrible management arrived at 3:30 pm my room was not ready or provided to my family until 9:30 pm but other guest arriving after us got their rooms right away… identical rooms.

Will stay again

Great price, great location, comfortable and quite room, checked all the boxes and then some. Quick and easy check in and check out. Price was right and the suit was sweet! Nothing but exceeded our expectations

Great overall service

Loved the place great customer service and awesome overall experience

Quick Trip

We had an awesome time at this resort with great staff and very clean rooms. We would definitely recommend it to all family and friends. We also would like to return in the very near future and possibly with friends and family.

Close to strip

This is a nice gated community close to the strip if you don't get rental. The room is decent sized with fireplace, washer and dryer and kitchen but it was dated. The faucets had lots of corrosion so it was difficult to use.

Resort unsuitable for short stays

We were passing through and spent the night at this monster complex. This would be great for a family for a week. Extremely expensive

Unfriendly Customer Service and Dirty Room

This hotel was one of my worst stays at an IHG property. I’m a Platinum Elite member and upon checking in, it was the slowest process ever. The front desk clerk could not have cared less about her job. Her unwelcoming attitude was apparent right from the beginning. I had to ask about everything, what room was I getting, what floor is it on, is there an elevator, what were my IHG benefits, etc. She basically told me there was nothing available, I’m getting a room on the top floor (I’m 6 mos pregnant and there’s no elevator at this property anywhere), no assistance with luggage, no room upgrades, or late checkout.  On top of her attitude, she didn’t even check me in correctly. On the second day we came back to our room and our wristbands didn’t work. I had to call the front desk and they made me come back to the front to check in again and rekey our wristbands. This different girl basically said whoever checked me in didn’t do it correctly. The rooms also aren’t cleaned well. I used disinfectant wipes to clean the surfaces of our room and it was all black and dusty. The soap dispensers in the shower were broken. And extra towels were placed underneath the bathroom sink. GROSS. But it’s the employee who work here who really make the experience suck right from the beginning and left a bad taste in my mouth. Why work at the front desk when you’re not one bit courteous to guests. I just don’t understand. 

Great place to stay

The stay here was great! The staff are extremely helpful and friendly. The rooms and workers were great. It was the best stay I’ve had in Vegas in a long time.