July 27, 2014
Don't Expect Any Customer Service
When I made the reservations for this property, it was because my husband and I were going to surprise my brother-in-law celebrating a milestone birthday, and he and his wife were staying there. When I made my reservations, I requested an early check in since the celebratory party was going to start at 4pm, and also to have my room close to theirs. I made my reservations months in advance and I was told that my account would be noted. Upon check-in, I was told that the room wasn't ready and they took my cell phone number and would call when it was. That was at 1:30pm. At 3:30pm, we were still waiting so I ventured back up to the counter and explained that I had requested an early check in, needed to get ready for a party, etc. The clerk stood looking at the computer screen like a deer in highlights, then disappeared into the backroom for about 5 minutes. Obviously, they get this a lot and that the standard is, "let's pretend that we are trying to help the customer tactic" because she returned to apologize and to tell me that my room was not ready and was still being cleaned. While I was getting dressed in the public restroom, another customer asked if I was waiting to check in and I explained the situation. They had been waiting since 12:30pm. It is obvious that this property lacks the professionalism that I have experienced at other "vacation club" properties. You can ask all you want and they will not be honest with you. They hold a hard 4pm check in time, regardless. It was amazing how my phone rang precisely at 4pm, along with several other customers who had been waiting hours to check in, telling me that my room was ready. When you check-in be aware that you will not be treated like anything more than a sales number. Once you are checked in, someone will be standing directly behind you eagerly chomping at the bit to escort you over to the pitchman to join their club. While the room was nice enough beyond the horrible pillows and dead earwigs in the corner, I would suggest you seek out someplace else to stay that will make you feel like a valued customer. Holiday Inn, do you have the professionlism to post this negative review for customers to see? I rather doubt it since this is a true account of your lack of customer service.
July 27, 2014
Had a great stay here, apartments were really nice, clean and comfortable. Staff were really helpful. Didn't like having to lug four suitcases up three flights of stairs though as we were tired and it was really hot!!! Internet was temperaments las well but overall a great experience.
July 25, 2014
The unit was very nice and roomy However- the wireless has to be reconnected and joined everyday or everytime u return back to room. The dishwasher was broke took 6 days to repair. The kitchen sink water didn't work. The toilet ran after each flush. The safe didn't work. I called the mgr and got no where. I ordered lunch at the gold mine bar. The waitress ignored me int I got up and walked over to her. I ordered a chicken wrap which had three tiny pieces chicken and all lettuce. The staff here are terrible. I called for housekeeping they said u hafta pay or clean it yourself. They only give u one roll of toilet paper at time. Terrible place we cut our stay three night short
July 23, 2014
Great, for a free night's stay
I enjoyed my free one night stay at the Desert Club Resort.
July 22, 2014
I dislike this hotel
They were not any attention at all. I have never in my whole life had so many problems and lack of attention like experienced in this hotel.
July 13, 2014
GREAT VACATION RESORT IN LAS VEGAS
SECOND TIME OUR FAMILY REUNION STAYED AT THIS RESORT. WE LOVED IT MORE THAN BEFORE BECAUSE OF ALL THE UPGRADES AND REMODELING THAT HAS BEEN DONE. THE ROOMS ARE COMFORTABLE, CLEAN, AND MODERN. WE APPRECIATED THE WONDERFUL AND GRACIOUS SERVICE THAT WAS PROVIDED. WE LOOK FORWARD TO RETURNING TO DESERT CLUB RESORTS WHENEVER WE RETURN TO LAS VEGAS.
July 20, 2014
Good for a Vegas family trip
We stayed here as a team hotel for sports tournament. It worked out just fine. The resort is a little dated but comfortable.
July 20, 2014
Beautiful decor and spaceious rooms
Check-in was fast and easy with friendly staff. Got a 2BR room with patio facing swimming pool and near fitness center. Room is beautifully and spacious with all amenities.
July 13, 2014
Comfortable bed and pillows great service
Delux One bedroom suite was very nice, well stocked and maintained. All of the Staff was wonderful. Close to the strip. Remodeling was very impressive. Great improvements. Grocery stores a little out of the way. Will recommend to others. .
July 19, 2014
Avoid the time sharing agressive sales pitch
Normally I don't write hotel reviews, simply because as a platinum member I visit too often hotels all over the world and my experiences with IHG are very good. The resort in Vegas is different however. The resort is great and the room is nice. There is however one experience that ruins your stay. I stayed with my family and we wanted tickets for a show. We asked at the reception and they brought us to another desk. This desk deals with time sharing and we were tricked in a very agressive sales pitch of several hours and when we decided not to buy, we were litterly kicked out the building. This was a terrible experience and we couldn't get it out of our system during our 2 days of stay. We just wanted tickets for a show.