Desert Club ResortRental Guest Reviews

Nice suite

Suite was perfect for our time in Vegas as a family. staff was friendly. Only downside was the formula 1 setup blocking the direct access to the link high roller area. There is a detour in place to go to the street light a block over.

service

poor sevice, poker face and no smile. Do not care about customer but just try to finish the job. refuse to keep luggages for overnight with no solution.

Combination marriage with family

We stayed @ a IHG Villa in Myrtle Beach. I researched many properties that would be affordable but knew, generally, what it was like & we agreed to book. I felt it was great, with the exception of no elevator in the building. We should have used the concierge more but she was great getting us taxis. Because we were sharing our villa the privacy of 2 bedrooms & bathrooms was a plus. Having an onsite restaurant was great. Good food, lovely staff & very reasonable prices, it is a Gold Mine. They even gave us a wedding dessert! It is a cashless resort so tip those who shuttle & serve. Otherwise, hang onto you money for a variety of off site entertainment.

Not all that

Not all that .couldnt turn the air down below 70.was told tht at check in.They said the AC unit would freeze up.The place looked like it needed a face lift.i few coats of paint will go along way...Over all the place was ok .But not worth 157000 points for 3 day...regret staying there..

Great Place to Stay

We love staying at the Desert Inn Holiday Inn resort in Las Vegas. It’s a block off the strip. Clean. Quiet. Rooms are nice. The staff is friendly and accommodating. Price is good. Overall it’s a great experience especially if you want off the hustle and bustle of the strip.

Disappointed In The Cleanliness of rooms

We stay every year at the HICV in Florida and love it . Thought we would give it a try in Vegas. We were a little skeptical after watching a YouTube review. We walked into our 2 bedroom condo and thought this is great until I walked past the shower and saw a dirty washcloth in the shower and looked at the shower floor and saw it was dirty. I called the front desk and they sent up cleaners. After the cleaners left I went to use the toilet and it was full of debris. I couldn’t believe it and it made me question how clean things were that you couldn’t really see…. Like the bedding. A few days into our stay we found a sock that did not belong to us in our bed. Very disappointed in the cleanliness that we expect from HICV. I do have pictures of the shower and toilet. Also one pool out of service we were told about at check in but the hot tub also did not work. The front desk/check in staff were nice the bell hops extremely nice. The outside staff took excellent care of the outside. Great location.

Scammers

The hotel is fine. The timeshare part is where I take issue. We initially signed up to do the timeshare under the agreement that we get a debit card to use on site toward food and drinks and then cash after the presentation. We decided the time of the presentation didnt work for us and tried to cancel it and give the unused debit card back. The desk person said no but to come back the next morning to ask the manager. We went at 9am to ask but no one was there. So my boyfriend went back after dropping me off at an event and they told him that we had to check out before the start of the presentation (9am). That was never told to us at check in or mentioned in the paper that gives all the stipulations of being eligible for the presentation. The manager mark told my boyfriend he heard the desk person (sharisa) tell us about the check out stipulation. However, Mark wasn't even in the same room when we checked in. I've never had hotel personel call me a liar. They also said they were there at 9am which was also a blatant lie and then tried to backtrack when my boyfriend told him he was there at 9am and no one was at the desk. Just poor poor customer service. Liars and gaslighters. This was supposed to be stress free and instead I was having to deal with their incompetence while attending a concert. I would never stay here again even if it was free.

A

A. Bugged me about a timeshare multiple times after I said no the first time. Other than that a good stay, good location and nice staff. Rooms are a bit noisy as the walls are paper thin

Friendly and Quiet

Very nice place, can watch all the scenes shown on the Sphere. Wish it were pet friendly. Convenient location and very quiet, even early mornings! The people working there, every single one of them, were super friendly and kind!

Avoid at all costs.

Paper thin walls, you can hear everything outside and upper floor, we were put in building 2 and couldn’t sleep from street noise, due to the formula 1, works were performed at night and the whole room was shaking in times from bulldozers smoothing the asphalt on the street under our window, even we could hear how security was shouting on passerby’s , when went to ask for another room at 4 am Fernando from staff was so rude to shout as if it was my mistake renting with them, said they are fully booked and proposed earplugs. This is one episode of the several other faved at this resort, you can hear people walking above you and whenever room above turns on the shower it sounds like a jet engine started, no kidding. Being a Platinum Elite member is not even recognized service wise.. personnel shrugged off our complaints at every turn and simply mentioned this is a timeshare hotel.. it’s a shame that IHG is lending them the franchise as it hurts the brand. My worst experience in an IHG hotel ever, and I’ve been a member for over two decades. Save your effort and energy and reserve anywhere else.