Desert Club ResortRental Guest Reviews

スタッフの対応が悪すぎる

チェックイン時にダイヤモンドステータスの確認なく、アーリーチェックインの可能性を一切確認せず、部屋の準備ができたら連絡するとだけ言い、その後電話は一切なかった。 チェックアウト前日にレイトチェックアウトに関して確認（この対応をしたスタッフが唯一普通だった）、ダイヤモンドエリート特典で、16:00のレイトチェックアウトを承諾いただいた。 にもかかわらず、スタッフ間で引き継がれてなかったと思われるが、翌日12:00に部屋のキーが使えなくなった。 フロントスタッフに確認したところ、「なぜレイトチェックアウトができるのか？」と聞かれる状況で、ダイヤモンドステータスであること、前日別のスタッフと確認したことを伝えて、その後10分以上待たされて、ようやく使えるようになった。 もちろん、お詫びの一言もなかった。 また、その後に部屋のクリーンアップに来たスタッフは、「なぜいるのか？もう1日ステイするのか？」と聞かれる状況で、ここでも情報共有が一切なされてなかった。

Great location!

Great location, friendly staff and very accommodating on parking. Unfortunately they put us in a disability room, so not a very convenient.

The best location

The best sense of peace and perfect location, near by the best areas in Las Vegas.

Good stay.

Blackout curtains kept the sphere light out od the room and the thermostat worked well

Comfortable, spacious, and felt like home

We had a really pleasant stay. The room was clean and roomy, and having a full kitchen was a big plus. It let us cook a few easy meals and just relax instead of eating out every night. Check-in went smoothly, and the front desk team was friendly and helpful whenever we had a question. The grounds were well kept, and the whole place had a calm, family-friendly feel that made it easy to unwind after a busy day. One small suggestion: a simple guide to nearby restaurants and grocery stores at check-in would be a nice touch for first-time guests. That's a minor point, though. We would happily come back and recommend it to friends.

Would recommend

Helpful staff, clean suites, well kept grounds, great proximity to the strip and the sphere.

Quiet and Friendly Staff

Our stay here was excellent. Quiet and away from hustle and bustle of Las Vegas, great place to "wind down" after a busy day. Staff are second to none, always there to answer and questions you may have. The facilities are fantastic and all of the villas are extremely comfortable and very well appointed. Everything that you need is there.

A Las Vegas Resort You'll Want to Return To

After spending four nights at Holiday Inn Club Vacations Desert Club Resort, I came away genuinely impressed. Las Vegas certainly has no shortage of places to stay, but Desert Club offers something different: you're close to the excitement of the Strip while still having a comfortable, relaxing resort to come home to at the end of the day. What really sets this property apart, though, is the staff. The level of service and responsiveness is exceptional. Whenever I needed assistance, the response was remarkably fast, professional, and courteous. You never feel like you're simply another room number. The staff genuinely makes an effort to take care of you, and the longer you stay, the more you appreciate that level of attention. I also had several packages delivered during my stay, and everything was handled seamlessly. It may sound like a small detail, but when you're away from home for several days, those details matter. Throughout my stay, the resort felt organized, accommodating, and genuinely guest-focused. As a non-smoker, I discovered another feature that I particularly appreciated. Rather than having smoking throughout the property, the resort provides a designated seating area for guests who smoke. That makes it possible to walk around, relax, and enjoy the resort without constantly encountering cigarette smoke—something I especially appreciated in Las Vegas. What surprised me most was how quickly this stopped feeling like simply a place to sleep between activities. After several nights, you settle in and begin enjoying the resort as part of the vacation itself. By the end of my four-night stay, I wasn't thinking about checking out—I was thinking about how easily I could have stayed longer. That's probably the best compliment I can give a resort. Great accommodations may bring you to a property once. Great people, exceptional service, and the feeling of being genuinely welcomed are what make you want to return. Desert Club Resort delivered all three. Five stars without hesitation. I thoroughly enjoyed my stay, would gladly return, and would absolutely recommend Desert Club Resort to anyone looking for a comfortable, relaxing, and welcoming way to experience Las Vegas.

Excellent Stay

Passing through, needed a one night stay, and we had a great stay, in a nice clean, affordable room. We arrived early and the courteous staff was able to check us in when we arrived. We love visiting Vegas, and will definitely stay here again!

Vegas

Hotel was very clean, comfortable beds, close to attractions.