Desert Club ResortRental Guest Reviews

Wouldn't stay again

Upon arrival, we were stood waiting at the desk while three members of staff were talking to each other, and when we were eventually seen to, there was no apology for the wait. The lady who checked us in barely muttered five words to us the whole time, and despite emailing ahead months in advance for our rooms to be near each other, we were on opposite end of the resort from one another. When we were sent to the other desk for our key cards, two ladies sent us to a lovely gentleman who seemed to be in training, but was left with no support, and it took us up to 45 minutes to get our key-cards and head to our rooms. Despite having a late check out, we were hounded by housekeeping none stop from 8am in the morning, and at one point someone walked in while my sister was showering, and was yelling at her. When we checked out, not a single person seemed to be interesting in how our stay was. Not the best experience.

Old needs TLC

The beds are broken down not very comfortable,the age of the unit was not up to para.

Great customer service.

The front desk support was phenomenal in helping arrange the rooms and even when we came in and needed to make it to a reservation, they were quick an efficient in helping us get checked-in and our parking pass assigned.

Great off strip stay

Loved the hotel, staff and service. Hated that they held my room keys hostage while they did a sales spiel. One “I’m not interested “ should have been enough.

What yoPay out is much more than what you receive

This hotel may have the word resort but in reality it’s not what you expect. Water pressure in the shower is non-existent, if you want to use the chimney it’s seasonal. (Both require an engineer to come out) should be ready before checking in, but not the case.

Lainey

Place was amazing! Right next to the sphere! We were on the first floor we could hear people upstairs at times walking around . Also, it seems you have to step up and into the shower and bath. Otherwise the food was great at the restaurant there and the staff was amazing.

Room needs upgrade holes underneath the door cock

I would not ever stop here again. Old outdated furniture

Exceptional hotel stay

I had an exceptional experience at the hotel. The check-in process was swift, and the hotel staff was exceptionally welcoming. I would like to express my sincere gratitude to Duran and Kyle for their exceptional service. I’m really looking forward to coming back to the hotel again. Thanks again

Customer service

The room was good but the class in experience not so good . First they had no record of my full payment had to pay again curently disputing item with bank. Second when we got to room keys not working. And 3 second they cleaning people came stating room had to be vacant by 10 when I still had one more nigh

Poor

I stayed at this hotel for only one night, and it was a very disappointing and uncomfortable experience. First, the check-in experience was not pleasant. The employee who checked us in was wearing several medical supports, and i had difficulty to hearing and understanding what she was saying. The interaction felt uncomfortable and unprofessional. Secondly, the bellman, Gary, was extremely unhelpful and sarcastic. We simply asked how far our room was from the lobby, and his response was unnecessarily sarcastic and inappropriate. Guests should be treated with courtesy, especially when they are simply asking for assistance. The room also had several issues. The AC was extremely cold and difficult to adjust to a comfortable temperature. The coffee was terrible. The most concerning issue happened early in the morning at 5:30 am while I was taking a shower. The alarm suddenly went off, and we had no idea what was happening. I tried to call the front desk, but the phone in our room wasn't working. No one came to check on us or provide any information. This was very concerning from a safety standpoint. If there had been a genuine emergency, we would not have been able to contact the front desk from our room, and no one came to check on us when the alarm went off. Overall, this was a very unpleasant experience, and I would not recommend this hotel.