March 8, 2015
Customer Service beyond reproach
I was admittedly a tiny bit frustrated when I finally found the office after parking at the East entrance and finding that the elevator did not work and that I would need to go to the West entrance. I was new to the property and a little confused as to where to go. Technically the parking is on the first level and the office is a floor up and can be reached by elevator or stairs. When I finally found the office I was happily greeted by several people behind the desk. Sandy was so warm and welcoming that my frustration melted away. She was very kind and patient and just so wonderful. All of the staff was excellent. I stayed at 2 other hotels in Galveston during this trip, and I can say without hesitation that the staff here was by far the best and made up for any shortcomings of the facility itself. The room was nicely laid out. A lockoff is great for 2 individual families, but I would not recommend for 1 family vacationing together unless you really want the separation- like having 2 hotel rooms. I was alone so this was not a problem for me. The bed was comfortable, the full kitchen was great. The partial ocean view was nice. However, the furnishings are a little older and could stand a little bit of a refurb. Not bad or shabby- as they are very well maintained... Just in need of a slight refresh. Also, due to the proximity to the road, there was a bit of road noise- my room was at the end closest to the road, so that could have just been my particular location. The balcony was tiny. The door could not open fully with the chairs on the balcony. Of the 3 places I stayed, this had the smallest balcony. The pool looked great- it was too cold and rainy during the time I was there. The path to the beach is very convenient. They have a daily movie night with popcorn, and a little store for small items like water or ice cream, chips, etc. It is located in the check-in area. This place is not on the Seawall, rather it is in a more secluded area- a quieter stretch of the island. So you will have to travel for food as nothing is really in walking distance. But that is not a problem, as local eateries are 5-10 minutes away by car. Overall I would definitely bring my family here to get a true resort experience in Galveston.
March 6, 2015
March 3, 2015
We have visited Galveston many, many times over the last 50 years. But now when I think of Galveston I think of this particular resort. It is the best we have visited and that includes the two higher end hotels located on the seawall blvd. Future visits will be at this location.
March 1, 2015
Nice suite, but ...
I should have read more carefully. This resort is a long, long drive from the main seafront area. I was looking for a 2-rm suite for an overnight before a cruise. I was under the impression there were some activities available for kids. We were dropped off by our cab on a chilly, windy, wet day. Learned the nearest restaurant was 1.5 miles away. A short list of delivery options was provided, and there were microwave and beverage options available in the lobby. But the suite was really nice and well-equipped. We were comfortable and enjoyed a pizza delivery. Staff was very courteous. Obviously not geared to our situation, but I don't know what makes it a resort, ie activities.
March 8, 2015
Right on the beach!
Nice place to stay away from the crowds. One of 2 elevagtors was out of order, and that made for long waits at the elevator.
March 6, 2015
Enjoyed our stay and very compfortable...would stay there again.
February 22, 2015
Rooms were nice. View of the beach was great. Odd that the front desk was actually on the second floor, but not a problem getting to it. The balcony was small, but we still had a good view of the gulf. We were there recently, so the weather was not really great for beach walking or staying. The resort sits at the far end of Seawall Blvd, but it didn't take but just a little bit to get to the middle of it all. Watch your GPS, because the resort is actually down a little further than what it tells you. Overall, a pleasant stay. Bed was comfortable. The rooms are a bit dated, but overall are nice. Staff were nice.
February 27, 2015
Great place to stay
This is a lovely simple resort with all the amenities that you could want for a comfortable stay.
February 17, 2015
Perfect for failies
Our family of 5 really enjoyed our stay here! Nice spacious room, clean and great facilities on the resort. Resort is right on the beach, which was lovely! I would stay again. Only improvement would be to heat the pool in cooler months.
February 23, 2015
Nice February getaway
My fiancée and I wanted somewhere for an extended weekend getaway. Preferably somewhere warmer than the Midwest. Neither of us had been to Galveston, but it, and this hotel, fit the bill perfectly. The staff was extremely friendly, beach access was convenient, and the hotel was secluded from the cluttered tourist areas. We took advantage of the in room kitchen, which was thoughtfully stocked with all the dishes/ appliances we needed. The room as a whole was comfortable. Our room shared an entry way with another room, which did lead to a lot of slamming doors as our neighbors came and went. Otherwise the room was very quiet, secluded place. We didn't take advantage of everything the hotel had to offer. While we were there they had a movie night in the common area, as well as a wine and cheese event. The hot tub was very nice at the end of the day. The staff informed us the pool was unheated in the months of January - March, which would have been nice. It certainly seemed as if the hotel had enough guests to maintain the pool during the "off" season. Not a deal breaker by any means! We also took advantage of the extensive dvd library for a couple in-room movie nights.
February 22, 2015
nice clean room, nice bathroom, fabulous pool area.
This Hotel/Condo is on the West beach end. Still close enough to get to shopping areas quickly. The hotel seems to be fairly new, everything is beautiful and clean. The front desk employees are very friendly and ready to help you. Has a beautiful pool and hot tub area, and a very nice walkway to the beach. The larger unit has a very comfortable king bed, and a very nice bathroom with individual shower and jacuzzi tub. Every room has a balcony, and all rooms have a good view of either pool or beach. The only thing that I could think to improve the room is a bigger flat screen television, but what they have is nothing to complain about. We had a great time there, and would definitely come back!