Galveston Beach ResortRental Guest Reviews

People make the difference

I have been looking forwards to writing this review because I wanted to take the time to mention a particular front desk person who is a superior "face" of the IHG group. By that I mean: a person who did a great job and whom IHG should be particularly proud to have on their team. Thank-you SANDY for making our stay better, and sorting things out so that we could have a relaxed and pleasant stay . Sandy's great attitude, smile, and initiative really helped us. We checked in with two reservations and they needed to be coordinated so that we did not have to move rooms. Sandy recognized the problem and took the time to get the computer in line so that we ended up with an upgraded unit ; and stayed in the same unit for the time we were there. Without Sandy's help we would not have had the upgrade for the full time, and would have had to move units while we were there. So, in consideration of the assistance we received, I hereby dub thee: "Super Sandy" ! Best regards ! Our sleep quality would have been improved with a better (pillow top) mattress and improved pillows. May I suggest that IHG look into the type of pillows used at VDARA resort (you can buy them on line to see what I mean) ; they would be a vast improvement .

Service

We have stayed at this hotel many times. Sandy at the front desk is the best. She is a huge asset to your organization. As a guest in any hotel, more individuals in the hospitality business should be more like Sandy.

Great place to kick back

The hotel is a great option to choose on a saty in Galveston,

Very good vacation....

Enjoyed our stay. We had a small mixup on our room location but the great staff at the front desk corrected the error. The resort is out AWAY from the noise and traffic in town. It is very enjoyable and sits right ON the beach,not across the very busy street .If you want a stay in night, several restaurants will deliver to the resort. And most important ...the pool is heated.

Very cozy, loved the full kitchen

Very cozy, loved the full kitchen. Nice setup of the hotrl

Comfortable bed

Comfortable room- no complaints except for the location of the room did not meet what I had requested

Great location and great service

Right on the beach! Beautiful resort! We have stayed here twice and both times we had a wonderful time! Plan to stay here each time we visit Galveston. Everything was perfect!

Value for the money

Room was clean and updated. Balcony is tiny! View was not so great.

Nice property

Had a really nice stay at this property. Loved the infinity pool. The beds were comfortable and our room was clean and everything worked properly. I liked having a washer and dryer in the unit. The staff is very helpful. Sandy at the front desk did a great job. Not centrally located. About a five mile drive to all dining and attractions.

Nice stay

Overall great experience. Check in was smooth until pitched tourism activities at a "discount" I could have done without that as we stood in the lobby waiting to get to our room with bags and 3 young children anxious to settle in. We were told now is the only time we could get the "deal" and if we went to our room first then came back she couldn't offer those prices to us. Being in sales myself, it was an obvious scam and a poor choice of timing and tactics to pitch such a thing. Once we were in the room,it was great! Loved the kitchen and laundry in our room. No housekeeping during our stay so extra towels and coffee had to be requested but they were prompt when we did. We stopped at the nearby grocery store and the kitchen had everything we needed to cook meals rather than eating out. The beds were nice and comfortable. Balcony overlooking pool and ocean was lovely. We really enjoyed the pool, it wasn't very busy during our stay so plenty of room for the kids to swim and play. One evening there was a power surge (out of thier control) So, the hot tub was a warm tub for a few days and the TV was out for the morning. No big deal...We really liked the location and the boardwalk right to the beach with a shower before you come back onto the property. We used the volleyball and basketball courts which was a nice bonus. The market had basic things, drinks, a few snacks, cereal, eggs, milk, just the things you think you might need. They could probably stand to expand their offerings but we never went without. Proximity to the busier, tourist area was perfect for us. Hotel is just a few minutes drive from all the action but far enough out to be very peaceful and truly beachfront as opposed to crossing the busy road to the beach! We enjoyed our time in Galveston so much that we decided to stay one more day and staff was very helpful getting us situated in another room last minute. We would visit again and recommend this property to others...just a few changes and small details could have made for a 5/5 but it was very good.