Galveston Beach ResortRental Guest Reviews

Ample resort with everything you could ask for.

I would recommend to anyone. Everything at this resort is excellent. From the overall appearance, cleanliness, friendly and helpful staff. Excellent amenities, from the pool, jacuzzi, gym. I especially loved the kitchen and laundry, the rooms are like an apartment. You do not need to go anywhere to find anything you need. Everything is on location.

Our stay

The mattress was not good quality. It left myself and my spouse in pain during our visit.

Very Disappointed- Expected more from Holiday Inn "Club Vacations"

Best thing going for this place is the beach location. Definitely not a club vacation feel- stayed 2 nights and no housekeeping services, not even towel service. Not even coffee replenishment for in room coffee maker. More of Holiday Inn renting out private owner's tired condos and definitely not a resort. Would not refer to these as "spacious villas" as was outlined in my Holiday Inn confirmation. Photos on internet were not representative. Kitchenette inadequate w/ 2 burner outdated stove top. Don't plan on 'cooking' a meal with the kettle and 1 skillet provided. Breakfast was a hassle to make. Corner of bed comforter was trampled on with dirty shoes and was left on bed for us. Overpriced for what you get and would not recommend the 1 bedroom for a family with 2 kids. Just too cramped and no space to even sit more than 1 suitcase. More space in a regular hotel room. There is NO food/beverage "service" at this Galveston location. Simply a cooler with drinks and chips, etc. Their version of a "marketplace". Need to be more transparent about the units- layout is odd with angled rooms that are not square which makes for cramped space. Rooms have an outside entrance shared with the next condo and another entrance into each unit. Walls are thin and anytime your neighbor exits there are 2 doors slamming instead of just 1.

Great value

We loved the size of the bedroom and the kitchen amenities. The workout area was very good to go with a basketball court and saggy net, but good volleyball court. The pool was beautiful but the big pool was very chilly during Spring Nreak time. A few people braved the chilly pool temperatures b/c the hot tub was a perfect temp. The staff was very friendly and helpful. They provided free used books, free DVD rentals and video games. We didn’t seem to have cable in our room, but there was an antenna signal and a smart DVD player. I would definitely recommend this hotel.

Clean and made availability at last minute

As I booked a room at another hotel 7 days in advance for spring break, I received a call 2 days prior that they overbooked and will be issuing a reimbursement. My children were devastated! I than called IHG and they surprisingly had availability and was able to save spring break! The customer service was top notch and the rooms were very clean and had everything available that we needed for our stay! We will definitely plan on staying for a future visit!

Family friendly!

Busy in a fun since. Great family amenities and awesome beach access.

Good stay

Enjoyed stay. Room was comfortable. Had one issue with sink. But management was on it. Even though it could not be resolve during our stay. Would like to see Fitness room available earlier like 0500 or 24/7

My worst hotel experience ever!

Not only will I never stay at this hotel again, I may never stay at another Holiday Inn (and, definitely not another Holiday Inn “Vacation Club” property) due to this experience. The property is dated and overpriced… but even that I can deal with – the incredibly poor service I received, however, made this the worst hotel stay experience of my life (and I spend about 160 nights per year in hotels – and am a Platinum or higher member with most hotel chain loyalty programs). My terribly poor experience started upon check-in… when asking for a pen to sign and initial the hotel agreement upon arrival, Jola (the front desk receptionist) sneered and said rudely “the pens are over there” – pointing to a cup full of pens farther down on the counter. I could care less that she didn’t acknowledge me as a Platinum member (a standard protocol when staying at any IHG property), I just wish she wasn’t so condescending and rude. And I imagine Jola was laughing over the whole “pen experience” when she assigned the 2 rooms for my stay (I was with family – and reserved 2 rooms) – because she put us in different areas, instead of adjoining rooms, on the second floor – with literally no view. Thus, not only did we not get the standard room upgrades, we were given horrible rooms (away from each other) with no view at all. I booked and prepaid for our stay in advance, and the day we arrived, I happened to notice on IHG.com that the hotel price we paid was double the price if we had booked the day of our arrival (again, had we booked on IHG.com). I did mention to the hotel that it didn’t really seem fair. I understand the purpose of prepaying rooms – to ensure the hotel knows its occupancy rate in advance – but don’t penalize loyal customers who previously trusted the integrity of your pricing. Just because of Jola (your receptionist) and your “pricing games,” I will no longer stay at any Holiday Inn Vacation Club property!

Great service

Great service , neatly organized would love to stay longer!! very professional

Great location, amenities and friendly service

Nice location, comfortable bed and clean room. My favorite parts were leaving the sliding glass door open to hear the waves while sleeping and the big Jacuzzi bathtub! I highly recommend this location for all ages.