Galveston Beach ResortRental Guest Reviews

Our favorite place to stay in Galveston, a real gem!

We have stayed here three times and have never been disappointed. The staff always gives excellent customer service, are friendly and will go above and beyond for their guests. They have upgraded the gym, and it now offers more than the typical workout machines. They offer a good selection of DVD's, games and books.The rooms are spacious and feel like an apartment rather than a hotel. We love the location which is on the quieter end of Galveston and directly on the beach. The rooms could use some upgrading and paint touch ups, but overall, this is still our favorite place to stay in Galveston.

Great stay

I've never stayed in a Holiday Inn before and I've always been reluctant to because I thought it was more of a budget type place. This place blew me away... comfy beds, a beautiful infinity pool, a kids area where the kids can play games and rent movies....it had everything we needed.

Great resort - lousy room

Granted I made reservation somewhat late, but I did not expect to be given the worst room in the resort. I have stayed here several times before and have generally been happy. But as a Spire member, I would expect some consideration for my brand loyalty by be given a better located room. All I had was a great view of my neighbors balcony. The room felt like a tomb. We checked out early.

Great Family Property

We had a blast at the property! Everything was clean and well kept. The staff was super helpful and the rooms were also very nice. We enjoyed the heated pool and the hot tub!

Peaceful location and great service

We will never stay anywhere else when we come to Galveston. Clean rooms and facilities. Friendly staff. Peaceful resort to enjoy walking on the beach.

Great Service

We were really excited about going to this location, as we had been trying for some time to get in. Our experience went well, except on the day of departure, I decided to check out the back of the resort and discovered a pool and other seem to be empty suites that were much closer to everything that would certainly have made our stay much more enjoyable. I requested a lower floor near an elevator, which I got, but it definitely was away from everything. Not really a view, which was my hope. We were in the west wing, and if I were to stay again, I would definitely request the east wing, and definitely an ocean view. It made me think these units were being kept for owners of Holiday Club Vacations. If you wanted to impress others into to buying an ownership, that would have been the perfect opportunity. I understand your owners come first, but it certainly did not inspire me to attend another meeting to maybe work something out to purchase. I appreciate the opportunity to express my thoughts and hopefully will be taken in the manners it was given.

Great vacation value.

This resort has everything you need for a fun family time at the beach.

Perfect Get-a-Way Spot on the Beach

Being on the beach is one of the main plusses of this hotel. Second is the suite rooms with balconies that offer a great view of the ocean (outer rooms on the east wing or end units). The units have furnished kitchens, so if you bring your own food, you never need to leave the property. I've been going during the off-season (November) and the beach is pretty quiet and lovely, plus the hotel activity seemed low (though it had full occupancy). Rarely do you hear your neighbors. Just an overall fantastic experience.

Very satisfied

I was very pleased with my stay. All of the staff was extremely pleasant. The room offered all the comfort and conveniences for my stay. The kitchen is stocked with all the necessities. Small but comfy balcony with a nice view of the beach. Covered parking.

Most disappointing experience

I'm an Spire Elite member and I never complain about my experiences on the road staying at IHG properties almost 3-4 times per week, but this experience was such a disappointment. The room # E43B was a not clean. The sheets on the bed had not been changed and I had to request they be changed the next day. I did not even sleep in the bed the first night because the bed was dirty. The carpet was dirty, with crumbs, sticker burs and paper on it. It was not up to standards. The hotel staff made excuses "oh, we've been working on getting better staff" and did not apologize to me, only made excuses. They did not offer to move me to a better room. They did not even recognize me as Spire Elite. I think you should know about the extremely poor quality of management and services at this property. I will never stay at this location again. I expected better from an IHG property. Thanks for listening!