Galveston Seaside ResortRental Guest Reviews

Friendly Staff, Good Rooms, Not the best location

You are literally 13 miles from EVERYTHING Galveston. Although outside of the hustle and bustle of the island you better bring your bug spray since the mosquitos will try to take you away due to the cattle farm next door. The advertised infinity pool, gym, and nicer units are not for IHG members so don't let that fool you. This is a timeshare location, and they will try, and have you sign up for a presentation, in our experience the guest services employee was very nice to us until we didn't want to attend a presentation. When we woke up at 7:30 the morning after arrival to our room being 80-degrees we called the front desk from the unit's phone and reported the outage, when we had heard nothing by 9am we walked to the front desk and our issue had not been relayed. Maintenance was at our unit within the hour, and they did go buy a free-standing AC unit to try and cool the 85-degree room down. By 3pm with no AC and wasting a whole day of our vacation we ended up moving units. FYI be aware that there are no elevators to the units, so after about 100 trips up and down 4 flights of stairs we moved across the parking lot. The employees of the activity center were very nice, but the arcade is ridiculously expensive. I honestly expected better due the amount paid nightly. Personally, my family will try a different IHG location when we go back to Galveston. This one was just not for us.

Review of hotel

Location was great but not close to town. Covered parking was nice in case of rain. Room was dirty. Pool was nice to relax after a day at the beach.

Comfortable beds and great vacation getaway

This was our first time staying at this IGH property in Galveston. It was amazing! The rooms are spacious and the beds were so comfortable. The kitchen had everything we needed to be able to cook our meals instead of eating out every night. I highly recommend this property! We’ve already booked our next stay!

Perfect location!

Great stay. Signature rooms are on the beach. Staff is friendly. Wasn’t overly too crowded. They have updated a lot of things to include the mini golf and arcade. Cafe was clean and inviting.

Cockroach infested and poor wifi signals

There were cockroaches in the unit as well as issues with power outages and wifi troubles. The location is far from the rest of the downtown area and there were many people that went into the infinity pool without authorization

Poorly ran and unkept!

Poor customer service in front office. Property needs major upkeep and maintenance. No sound barriers between floors. Heard every move the people above us made, all hours of the day and night! Many stains on carpet and fixtures.

Updated Room but with Mold and Loud A/c

There was mold in our restroom that looks like it was painted over. The shower had an awful smell when you stepped inside of it. There was a leak on the carpet in second bedroom. The a/c was loud it was hard to sleep. It was nice and renovated (updated) but could use more cleaning and maintenance. The location was too far from restaurants grocery stores.

Secluded and Relaxing

This place is a great location and perfect for small groups/families in the villas. Don’t forget your mosquito repellent! The mosquitoes were horrible.

Mosquitos

Nice location dirty room mosquitos everywhere and toilets barely flush. Steam from shower late at night with son sleeping made the fire detectors go off we had to wake him and evacuate out of precaution. Clean the rooms run more water in your toilets and spray the grounds for mosquitos.

Overall

Old complex Far out from restaurants It wasn’t was I expect from looking at the pictures on the website. I was glad it had a small washer and dryer. It was way out from almost everything. The best part was going to the pool. I wouldn’t recommend this resort.