Galveston Seaside ResortRental Guest Reviews

Condo very clean and comfortable!

We had a 3 bedroom, 3 bathroom grand villa and it was very comfortable and well equipped for the 6 of us. You could have an have 8 - to 10 comfortably. The staff of the hotel was excellent, very helpful and prompt with any request. Resort and condo very clean!! Highly recommend Galveston Seaside resort.

Beautiful property

Property is beautiful and the rooms in the 3 bedroom Villa were perfect for our 3 couple getaway. Check in staff was great. Nicole at the front desk is so nice and friendly and very helpful. The Sunday check out staff was non existent. The front desk staff was also hard to reach during our stay as many times they did not answer the phone. Otherwise I would give this property 5 stars.

Room smelled badly and very loud refrigerator could not sleep

I called front desk to get some help as far as the room smell. I tried asking for a change of room they declined. I was denied an upgrade as well even though I am a platinum Elite member and have stayed there several times before and they gladly offered me an upgrade. I asked for management to reach out to me because I needed to let them know some concerns and no one ever called me back so we ended up staying in the dirty room.

An over night stay

They dont keep up with the date and time of people checking out. We stayed just for a night and I called to ask for my receipt they said that we checked out on another day which was not true. So they charged us for another night that we didnt stay there. Although the place was good and clean . The smell of the place was moldy maybe it hasn't been lived for a while due to the Covid lockdown. We stayed Oct 31- Nov 1 but on the record they have us checked out on Nov 2. Very inaccurate .

Girls Trip

Great weekend getaway trip with the girls. Relaxing, enjoying and fun, food and drinks.

Excellent view and nice rooms

Had a great time here! Great views, the pool and hot tub were awesome along with the rooms. Hotel staff was not the best. Charged my sister for our room without getting her permission and still trying to figure out how they did that despite them already running my card for our room. Was told there was nothing they could do?! 9 times out of 10 they were out of pool towels. Security for the hotel grounds were awesome and always friendly! Had an issue with our card not letting us in our room late one night and they helped right away and had maintenance come fix our door within 15 minutes.

Very disappointed

I wrote my review on two other sites y’all won’t let me name. don’t have time to relive this experience again

No air

Rooms should be operable prior to guest reservations. My room a/c was not working and was not repaired until 7 hours later. Table had been recently painted, paint rubbed off. Commode leak around seal. Basically rooms need to be Inspected before occupying. Normally I have no problem with IHG PROPERTIES.

Great staff, not clean.

We mentioned the cleanliness to someone at our sales conference. She generously asked if we wanted someone to come in and clean. We did not want the intrusion. She said she would have the housekeeping manager give us a call and we said that would be great. (No one called.) We told her we had stayed there three times and always felt like we were in a first class facility. This time the worn couch and dirty shower and floors did not give us that experience. We will probably not return.

Excelente

Maravilloso lugar para disfrutar vacaciones en familia con la flexibilidad que ofrecen unas villas totalmente equipadas