July 10, 2020
Nice views at Signature Collection
It was my family's first time staying in the Signature Collection, and we enjoyed our stay. The views were nice, decor was beautiful, kitchen was nice, and bathrooms were great. Be aware that if you plan to spend most of your time on the Seawall it is about a 20 minute drive. Because we didn't mind the distance, it was great. We look forward to visiting the property again in the future.
July 3, 2020
Great customer service
Front desk was exceptionally accommodating. Allowing us to move to a 3 bedroom villa for nights 3-6. No change in rate.
July 6, 2020
Doesn't worth the price
For the price, you expect better service and quality. We stayed at the ambassador and president suites, the rooms have a lot of space. Still, they are outdated, it was very disappointing because we pay more for an ocean view and the truth is that it is a Forest. Very far away it is, another thing is that we selected this property because we thought that it was close to the beach, but you have to take your car. There are no facilities near to the beach, only if you are staying at the Signature (so you cannot even wash your feet after going to the beach). The other very disappointing part is that the hotel has only one beautiful pool (the one on the pictures). It is for the exclusive to the people in the Signature building; the other building shares a small, disgusting pool. Be careful. Most of the buildings don't have an elevator.
July 9, 2020
A welcome relief from Corona
From arrival to departure it was a great experience for grand kids and adults alike. The staff was polite and helpful with no pressure to participate in any offers, only an invitation was extended. The rooms and facilities were very accommodating and comfortable especially the master tub. Our room had some age on it but it was clean, cool and quite with nice space. Beach access was not a problem, do recommend taking car over to lot. Local pool was very enjoyable with friendly quests to visit with.
July 1, 2020
Quiet Place - Great Experience
Great place to stay with your family. Stayed in Signature rooms, very comfortable, great ocean view.
July 8, 2020
Great family getaway
We enjoyed our stay here. Easy access to the beach. Putt-putt golf was nice, though we played midday and it was too hot and humid, plan for morning or evening. Pool was really small for such a large property. Resort wasn’t full so pool was okay. If the resort were full the pool would not be a safe place to be with the current pandemic. I also saw no sanitation of chairs and tables at the pool area. I feel like they need to be sanitized after people leave or at least provide a way for guests to sanitize themselves before using. Room was clean and had everything we needed, including coffee, laundry detergent, dish soap, dishwasher pods, and salt/pepper. The second kitchen in the second King bed bedroom was a surprise and we actually used both kitchens and refrigerators.
July 4, 2020
My family and I drove 800 miles to visit the beaches in Galveston and after my money was taken and checked in I was informed by another guest, not the staff that beaches will be closed July 4th weekend. So we drove all the way down there to sit in a room? This is unacceptable! I'm a retired army vet and you don't treat people especially vets from another part of the country like that. A notice, a refund partial or full for wasting my time. I use your hotels everywhere I travel and I want to keep doing that
July 2, 2020
Super clean condos with spectacular views of gulf
This is our 3rd year in a row to stay on there Signature side and it did not disappoint. We spent most of our vacation at the beach, pool or playing games in our condo. It was the most relaxing vacation yet. Would highly recommend. The beach has never been overcrowded, not even in the pre-covid era.
June 19, 2020
Great room, view and facilities. Front desk was quick, friendly and helpful. Check in and out was fast and easy. Very clean.
June 19, 2020
Overall me and my family of 5 loved the location, the beach, the pool, games to play, etc. I’d recommend this property to anyone looking to get away.