April 7, 2019
The website is deceiving. Was expecting to be close to the beach not in an apartment complex out in a field. Did not like having to go thru a time share push to get a parking pass. Could have found better for the price I paid.
April 4, 2019
Booking a Signature Room, is the best thing you can do. You get exclusive access to a heated pool, and you are on the side of the road, overlooking the water. It was an amazing experience. We drove all the way from Michigan, and had truly enjoyed our stay. The room was amazing. We did a 2 bdrm villa, and felt like royalty. There is an exclusive restaurant, in the Signature Building. The kids LOVED everything about this place. A bit of a drive from Galveston, which didn't bother us any, but if you don't like being in the car for 15 minutes to get to town, it may be problematic. Overall, it was a great experience.
March 30, 2019
Nice place but no elevators
Nice place great activities. Should have been informed of the lack of elevator access.
March 29, 2019
When I checked in I had to ask for information on places to eat or visit. All the pamphlets are in a separate building instead of in the lobby. The first day we were there, there were 19 people out by the pool. When we went to get towels they were out. The next morning we decided to get towels right away. When we went in the activities room to get them they had to radio to someone to bring them clean towels. Just thought they would’ve been better prepared.
March 29, 2019
Very beautiful resort and stay! The heated pool was amazing Loved everything about our stay! The cleanliness of the shower could have been a bit better but still loved the stay overall! A must!
March 29, 2019
Not a club member
You will not be treated well if you do not join their club experience. While booking they show beautiful pictures of the rooms and pool but, they don't tell you those rooms are for the member, you will be on the other side of the road with a cold pool and no hot tub. We had to call and ask for fresh towels. The shower curtain was not long enough to protect the floor and the water in one of the showers would not heat up. This hotel was not one I would return to.
March 24, 2019
Great View but little else
Stayed in a 2BR Villa. We had a great bay view to relax and watch the sunset and wildlife. When I booked the room, I chose the hotel based on the two swimming pools shown on the website; however, I found out upon check-in that the beach side swimming pool is only for guests who book a Signature room. I also found out the villas were part of an old time-share property, and while they are nicely sized, they need to be updated with newer appliances, decor, paint, etc. Maid service never stopped by to replenish anything, so we only had one package of coffee and full trash cans. No big deal if they don't do that sort of thing, but it would have been nice for the front desk to let us know that. Unfortunately, the front desk was too involved in trying to get me to attend a 90-minute presentation to get IHG points or pay $30 if I didn't attend. I signed up for a weekend family getaway at a hotel, not a timeshare presentation - wouldn't recommend this hotel
March 19, 2019
Fun things for the family
The place has so many fun things for activities for your family to do. The up to date rooms are really impressive and I would like to stay there again. I was surprised that they didn’t offer a cleaning service during the stay but other than that we really enjoyed it.
March 24, 2019
Misguided Marketing & Timeshare Presentations??
I booked a family weekend getaway after a business trip in Houston. I booked us a 2 Bedroom Villa Grand with 2 King beds and was very excited to see that the property had two swimming pools, in addition to both views of the beach and of the bay. When we arrived on Friday evening, I checked in and was told to walk across the room to the Vacation Station to obtain my parking pass. Here a very nice lady tried to get me to listen to a presentation because Holiday Inn Club Vacations recently purchased the Silver Leaf Resort (timeshares), but "we're not a timeshare." As tired as I was, I said yes to the presentation for the next morning. I ended up not going to the presentation because my allergies flared up, so then I get a phone call with a message from the manager telling me he'll have to charge me $30 for not coming to the presentation. Ugh! I booked a hotel room; why I am getting harassed about attending a presentation! I really don't care that much about getting 25,000 points! We get to our villa in Building 17, and while we had two bedrooms with king size beds, 2 bathrooms, etc. all the appliances are very dated. The balcony boasted the best part of the villa, as we had a wonderful bay view to watch birds and other animals. The misguided marketing comes into play in that we could only use one of the swimming pools. You can only use the beach front pool with swim up bar if you book a signature room. Had I known that I would have booked a signature room because that swimming pool was one of the main reasons for booking. I'm not as annoyed about that though, because the water was a tad cold to really enjoy. We stayed for two nights, and no one ever came to check the next day to see if we needed fresh towels, more coffee!, or even take out the trash. The villa had two AC units, and only one worked really well. Thankfully it wasn't too hot outside so we weren't that affected. I'm glad I didn't start the dishwasher until we were on our way out, because that is the loudest dishwasher I've ever heard!! I felt bad for our neighbors because it probably woke them up. We also showed up at the activity center at 9:20pm to play some mini golf, and the kid working said we couldn't golf because he was closing, even though it wasn't supposed to close until 10. Luckily, we were able to play golf before checkout the next morning. Overall, I'd find somewhere else to stay.
March 15, 2019
Did not live up to price or expectations
activities were not very involve, poor weather and inability to cancel were just icing on the cake. The "presidential" suites were not very presidential, and the rundown conditions of the units was obvious. Rot on rail fasteners and ceiling corners were not uncommon,