Galveston Seaside ResortRental Guest Reviews

Ok rooms, fun amenities, too many little issues, avoid the timeshare pres

Short story, we like the amenities and the room is ok, but we won't be staying there again. We stayed at this place because we could get a 3-bedroom (we have six kids), and the on-site amenities. The rooms were fine, we had a problem with the ceiling leaking briefly and the shower not working that great, but it was otherwise just fine. The amenities are fun, and the kids had fun mini-golfing and playing shuffleboard and horseshoes. We had an issue checking in, and apparently the front clerks can't use the IHG confirmation number (this is owned by IHG) to look up your confirmation! The kitchen isn't very well stocked, the location isn't great to Galveston, but we like the beach here. Both times we've stayed, our key hasn't worked the first time and we have to drive back to the front office to get a new key. If it was just that, I'd give it a 3 or 4. But this is a place that sells timeshares. We don't have one, but have stayed there twice. Every time you try to get a parking pass at check-in, you have to talk to the timeshare people. They try to sell you on listening to a timeshare presentation before they will give you a parking pass. On our second visit, we decided to do the presentation for tickets to Moody Gardens. We told them we had bad experiences in the past with timeshare presentations going over time, etc., but she SWORE this one would stick to the 90 minutes. We went and started the conversation saying our 6 kids were waiting for us, and we promised them we'd be gone only 90 minutes. After the presenter wasted over 30 minutes on small talk and we kept reminding her we had only 90 minutes, we were still there after 2.5 hours, telling them "No" over and over again, with them completely not listening. Then they blamed us for the time going over, saying we must have been talking too much. Finally, we angrily insisted on leaving even if we didn't get the gift and they let us go with our tickets to Moody Gardens. So between the issues with check-in, leaking ceiling, sales pitch starting at check-in, and complete disrespect for our time or discussion during their presentation, we are NEVER going back here.

Not what I expected

Be sure that you are booking in the signature collection to receive all the benefits, like workout room, heated pool and view of gulf. The villas are located across the street, no where near the beach. Walking distance for adults, not for kids. Putt putt golf was good for kids, but we were expected a heated pool, not so much. The website was misleading, well for me anyways, it was not clear what rooms included the amenities. I think the stay would be awesome, but you must room in the signature collection series.

Very comfortable

This hotel was not what I expected to walk into, it was home away from home, lots of space,clean, well decorated, very comfortable beds ...

Great family experience!

My family and I had great service, excellent ammenities, friendly and professional service at the check in and out counters. All questions met with courtesy and a smile. The activities are suitable for a family experience and other than a little wear and tear on the displays on the putt putt golf range everything we enjoyed doing activity-wise was excellent. I felt safe, my family members felt safe and it was such a relief to be able to relax and just enjoy outselves - so much so that we extended our stay after the first couple days!!

Awesome signature villa

Great place to stay and relax and also have a party . Plenty of things to do for all ages .

Internet

Great location and security. The food and restaurants were great. Pizza is good. Perhaps more handicap vehicle spaces should be allocated at hotel. Noise level is low and great scenery. Heated pool and spa is fabulous.

Great facility and very comfortable beds

Overall we enjoyed the stay and would return again. My greatest satisfaction is the closeness to the breach/water. The beds were very comfortable. Kitchen appliances easy to operate and quality of cookware and dishes nice.

Amazing Experience

My wife and I used the resort as a 3 day Valentine's Day get away. The staff at check-in was attentive to our concerns and did everything to ensure we received first class type treatment. The room and the view was amazing. We are already planning our next getaway and this resort is the destination!

Great stay!!

Great place to stay. Staff is friendly. Rooms are comfortable, quite and clean. Well furnished. My family of 5 had plenty of space to hang out and rest. Close to the beach front. There were also things to do on site.

Fun day on the beach

We stayed one night at the 2 bed signature suite on the beach. It was great.