July 15, 2017
Perfect for a family with small children
We stayed at the Galveston Seaside Resort with our daughter's family (son-in-law and 2 young grandsons). It was a perfect set-up for us. Very clean, up to date amenities, easy access to beach and a perfect pool for our group. The resort is located about 20 minutes outside of the main Galveston Island area where restaurants and shops are located; however, this was great for us. We preferred the more quiet, secluded location of this resort over the crowded, loud areas. We didn't mind the drive "in-town" each evening for dinner - actually preferred it. Pictures on the website are very accurate of the 2-bedroom Villa. We were pleased.
July 13, 2017
Beautiful but incomplete
Beautiful and spacious rooms. Great view of the gulf and beach. Reserved 5 rooms for our party of 18 and several rooms had items that did not work properly. Staff was prompt to give the items attention. Having read similar issues on previous reviews you would think all of the units would have been inspected and repaired by now. Very disappointed with the check-in process; we were 2 hours late getting into our rooms due to cleaning staff being behind. No shower or hose to wash off sand before getting into the pool. Swim up bar not up and running.
July 9, 2017
Not family friendly - Inhospitable
Thankfully, our stay here was short because any longer and we would have found a different hotel. We definitely did not get our money's worth from our stay. The room was gorgeous and the highlight of our stay. However, the service and other guests were atrocious. We were harassed by other guests and security. We were very happy to leave.
July 14, 2017
Nice resort but needs leadership
The resort was nice room was clean and beach access was awesome. With that said, staff was less than helpful and was not happy with our accommodations. First our room was not ready at 3:30 and was told I would be called by 5pm. 5:45 I returned because I had not been called. The person was on the phone and gave me a key and I was on my way. Unprofessional but I had my key The room was very nice. However our view was partial beach and partial acid room for the pool. Sigh. We paid a lot of money and we're gold status. I expected a nicer room Then I discover we have a handicap room. We had a shower with a half curtain and no door so we had water all over the bathroom each time we showered. The staff needs work on greeting members and assigning rooms
July 10, 2017
Pool in the Villa side should be open 24 hours. We paid a premium price to be in the signature villa, so with that should have come 24 hour access to all activities.
June 26, 2017
space and cleanliness
need more space if were to stay longer to put groceries bought. Need outdoor shower for beach resort with a pool that says shower before entering to avoid all the sand in the pool. Otherwise great location with beach access right out our door, large comfortable rooms.
June 30, 2017
Great property, poor service
We stayed in a villa across the road. We had forgotten our eyeglasses and had a friend overnight them to us. I announced several times we were expecting a package and called the front desk again the day it was to arrive. We received a confirmation that the USPS delivered the package. The desk did not have it. We went to the post office on the other side of the island the next morning and they told us it was delivered to a mailbox on the property. We called the desk at Seaside, they checked and indeed it was there. They stated, "Oh, that was the problem." AS if they don't check this mailbox on a regular basis. Very disappointed with the service at the desk. The property was amazing but it seemed like staying in the Villas we were insulated and on our own. Not like a typical Holiday Inn stay where service was never an issue. We had fun but just disappointed in the service. I have traveled for business many years and this is by far my worst experience. Unfortunate as it is a beautiful property on a gorgeous part of the island.
June 30, 2017
When we arrived we were under the impression that we would be staying on the older side of the resort, but to our pleasant surprise we were told we would be staying on the brand new side of the resort. It was a beautiful room, the pool was extremely nice and clean. Everything was more than what we expected.
June 26, 2017
Resort Signature Villas are beautiful and very comfortable. This particular one was still under construction and missing some enjoyable benefits that will be great when finished. Needs a little more attention to detail of cleaning windows, because if you are going to have all Villas with an ocean view, the last thing you want to look out through is dirty windows.
June 25, 2017
Worth the drive out there
Great resort -- enjoyed the weekend -- could see returning for a longer vacation. The only drawback is that it's pretty far from anything else. But if you're looking to cook, the kitchen is well-stocked, and you can bring your food with you. The beach at this end of Galveston is really clean, and pleasant. The pool is beautiful, and long enough to swim laps if you're of a mind to do so.