Lake Geneva ResortRental Guest Reviews

Very nice place, terrible check in

This was a very nice place, and all was really good except for the check in process. I am an IHG member and had requested early checking, which I understand is not a guarantee. I did give a reason why we wanted to check in early, which is because we have an adolescent in a wheelchair after a very long trip that needs to get out and use the bathroom. She does not walk at all and needs to be lifted. If anyone is familiar with a situation like this, you understand that restrooms along the way are not really an option. I was told the early check in request was going to be made high priority. We arrived two hours early, which was an hour later than I told them I would arrive, and the room wasn't ready yet. That's understandable. We drove around the area for an hour, came back a second time, and and the room was still not ready. We sat out in the parking lot for another hour waiting, until what was actual check in time, 4pm. I was told the room still needed to be approved by a supervisor. We got the key at that point and went to the room. The room was great besides the light not working about the stove. I don't think there was any priority set up for the early check in request. I say that because, this was a complex of basically six buildings and we were in the last building. We were also in the last room of that building. The room wasn't cleaned until right before 4pm, check in time! What is the point of being a member and requesting early check in?! I mentioned this when I was messaged the next day, to see how everything was going. The response was, " well we do have wheelchair accessible rooms". What good does that do me when I can't get in the room??!! The room was great, it worked out fantastic..... ONCE WE GOT IN!

It’s a nice place conveniently located.

Overall, the condo is very nice. The big issue was the cleanliness of the floors. We noticed after walking around in our bare feet they became black and had to be washed off. The pool and spa at the condos is very nice towels are provided. Both the spa and the pool are heated. The condo itself has all the utensils and plates needed. If you want to cook meals there. It should be noted that you don’t check in at the condos themselves. You have to check in at the Grand Geneva Resort registration area. Also, it should be noted that you do not have access to all amenities of the grand resort. The main building outdoor pool is restricted to the people staying in the grand resort and not the Holiday Inn vacation condos

Birthday Getaway

It was an extremely pleasant experience overall. My wife really liked the getaway. As a retired hospitality professional, it was very noticeable that the staff were well-trained and liked their jobs.

Girls weekend!

We enjoyed our stay!!! I hope as time goes on the value of this amazing place stays the same! This is our go to place in Lake Geneva and hope to keep coming back!

great lake geneva stay

great room, super clean, super nice cant wait to go back

Save yourself the headache and don't stay here

There was no option to leave zero stars. I was forced to leave one star to type this review. Please save yourself the headache and don't stay here. My family and I experienced numerous issues before, during, and after staying onsite involving rooms charge issues, room issues that were brought up multiple times during our stay but never resolved, and more room charge issues after our stay concluded.

nice stay

The location is grat and the rooms are clean and kept up nicley.

Lake Geneva

Wish I would’ve known that golf courses were so beautiful and my husband is an avid golfer he would love to come back and play here

2nd time staying.

Check in a breeze. One bedroom villa, excellent. Pool was very clean,Plenty of towels and good music. Grounds well kept. We unfortunately had a toddler above us running back and forth pretty heavily for a couple of hours each day which wasn't pleasant but luckily it must have worn them out and went to sleep soon after. Not anything negative on the resort. I still will choose this location anytime going back

Summer Vacation

This resort has lots of options and things to do. You are close to downtown Lake Geneva. My only exceptions is the elevator was out, the pool access is separate, you do not have access to all of the pools on the resort and the shower pressure was low, it took a minute to actually find the Holiday Inn building but overall a nice summer vacation