May 30, 2021
I loved my stay, my room was beautiful and clean! We attended the breakfast buffet which was delicious. Plenty of activities to do if you’re with children or just adults! I can’t wait to visit again.
May 30, 2021
This is a must go !!not only are the rooms practically aound proof, the food is great!! A trolley or buss will take you anywhere throughout grand geneva resorts!!! Must see the views!!!
May 17, 2021
My husband and I stayed at the Holiday Inn Express gor our 10-year anniversary. The suite was amazing and loaded with all amenities needed for a 4 day weekend. We did not utilize the dining services at the resort, but I wish we would've because the food at nearby restaurants wasnt very good. We're from Chicagoland so we ended up eating at standard chains we knew after 3 bad experiences.
May 24, 2021
Don’t stay here
Dirty dishes in the cabinet, mold in dishwasher, toilet was not secure to the floor, noisy refrigerator
May 20, 2021
Our family of 5 were able to enjoy our birthday celebration in a very relaxed, "homey feel" and we were so comfortable throughout our stay, we really just wanted to stay longer! Time went so fast and we enjoyed the amenities that the hotel provided and I told the family "we will have to do it again soon!".
May 16, 2021
Nice and roomy
This is a huge Resort we actually had to walk quite a distance from our parking place to our room, it is nice that it's spaced out though so it didn't feel crowded except for check-in and check-out. The two reasons that I only gave this hotel four stars is because the beds were not comfortable my back was aching both nights that we stayed and then the biggest disappointment was that the jets in the hot tub did not work. My husband and I were there to celebrate our anniversary and we got the hot tub ready and once it was fiilled we try to turn the jets on and it did not work at all. Kind of a huge disappointment because that was the reason that we rented this specific room at the specific Hotel. We did not take advantage of any other features that the hotel has to offer unless the horseback riding is a part of it. We did do that and that was a wonderful experience.
May 6, 2021
My little getaway
Perfect, perfect, perfect, perfect, perfect, perfect, perfect
May 1, 2021
Overall great experience. The property was well maintained and included resort amenities.
April 28, 2021
Property is fine; Accounting is horrendous
My actually stay at the property was fine. The experience booking and settling charges has been horrendous. Holiday Inn Club vacations has misinformation on their website where it says they only charge 1 night stay for a room deposit to reserve when they actually charge the full amount at booking. I brought this to their attention and I received nothing but excuses and this misinformation has not been fixed. When I checked out I was told their were no outstanding room charges. Then, the day AFTER we check out I see a transaction on my credit card. I call Grand Geneva and I’m told this is for food charged to our room from a waterpark we allegedly visited after we checked out. We were already gone and never went to a waterpark and never ordered food. I’m the disputing the transaction with my bank. However it’s ridiculous that the Grand Geneva systems would charge food a credit card previously checked out before the order was placed.
April 25, 2021
Great place to stay to unwind and relax. The restaurants and Spa were fabulous.