Lake Geneva ResortRental Guest Reviews

Wonderful experience

The staff were extremely friendly and courteous. I lost my little card carrying wallet when I first arrived which had my license, credit card, debit card and cash in it. The staff found it, turned it in and I received a phone call within 15 minutes of realizing that I lost it and my tears of disbelief turned into tears of joy. Nothing was missing and my weekend was saved.

Best get away experience

well maintained property, friendly staff and service, plenty of parking space. Very quite and beautiful surrounding. You get more space with well maintained condo style suit room.

Noisy hotel and terrible customer service

We booked a weekend getaway and it was an awful experience. You can hear everything that happens in the resort...even from rooms down the hall. The ceiling is thin enough that I can hear every step from above and full conversations. The pipes in the wall made extremely loud noises anytime someone flushed the toilet. It woke us up multiple times throughout the night and sounded like someone hitting the wall with a hammer. The staff was pretty much unresponsive other than sending an engineer to our room to tell us there is nothing he can do. We ended up switching to a new hotel after the first night and the staff at the Holiday Inn Vacation Club has yet to respond to us about anything.

Excellent

Our stay was very relaxing and I was impressed with all the room had

Great get away

Great place, would recommend better check in facility. Not known you had to check in at Grande and not Holiday Inn.

Staff was great food was great room was great

experience was excellent everything was perfect and I wish I could of stayed longer.

Four family stay

We shared 2 two bedroom condos and we all had our own suites w kitchens in each for all separate families. There was so much space that we were able to do our own family meals and plenty of room for all four to join together for dinner in just one of the suites! Everyone was so satisfied that we are currently working on a next trip w possibly bringing even more ppl to join in!

Great Service

We had a small issue with the fire place in our unit. I called to request service and within 10 minutes we had a custodian at the fireplace and explained what he had to do to correct it. Very FRIENDLY and kind. We also were missing dish soap and salt/pepper. I reported it when we came for a map of a hiking trail, and by the time we came back, the items were there.

Great room no pool or waterpark included

Was told waterpark was included with stay but upon arrival with 6 children for my daughters birthday we were told the waterpark or pools were not included! Mind you this is why were chose to come and stay here! Contacted customer relations and was hung up on 3 times and nothing was resolved! Great hotel terrible customer service!

Rushed Check out

For what this place costs, they should treat their customers better. My wife was not apprised of the 10 AM checkout time when we arrived so assumed it was 11AM. Then when she called at 945 AM to inquire about a late check out, she was told she had to be out by 10AM or there would be a penalty and that they needed to get out because they had people checking in later that day (on a Sunday? Really?). I am a platinum member and that meant zero to the manager. Then, my wife realized later that day around 5 PM she had forgotton something in the rush to leave and she called. Security said no big deal they could go search the room because "Nobody checked in yet". That really made us mad. These people really do not understand customer service.