November 8, 2018
Director of Operating services
Great place to stay and relax clean and comfy The resort was set up for Christmas and looked great
November 4, 2018
Wonderful Lake Geneva Getaway
This is our second time at Grand Geneva Holiday Inn Vacation Villas. The villas are clean, fully stocked and the beds are very comfortable. The location is wonderful, a few minutes before downtown Lake Geneva so you can avoid the heavy downtown traffic. They have a trolley that takes you into town so you don't have to struggle to find parking. The Grand Geneva has many dining options and lounges. Our only complaint that both times we had loud children above us running in the unit.
November 3, 2018
My bed was really uncomfortable would recommend being asked what kinda bed you would like.
October 22, 2018
My wife and I were celebrating our 21st anniversary and my 50th birthday. When we arrived we were greeted with anniversary and birthday wishes. That alone was very much appreciated. They also gave us a voucher for a complimentary bottle of champagne. It seemed like everyone knew of the occasion because wherever we went in the resort we were greeted as such. We stayed in the Holiday Inn Resorts which is located on the grounds of the Grand Geneva Resorts, which is where we checked in, but we were able to use all the amenities there. There were activities to do everyday which was really nice. All the staff were very polite. Even the valet asked us how our stay was when we checked out! I've never experienced that before. I've already recommended this resort to all I've talked to about it and some of them are planning to visit. We're already thinking of coming back.
October 21, 2018
My husband and I visited Lake Geneva for the first time and had a great experience with both our lodging and the lovely town. We will be coming back for a longer visit in the warmer months. The fall colors were just starting to change and although it was a cool fall day the lake was beautiful.
October 7, 2018
Large room for a great price. Felt right at home. The 1300 square foot villa was the right idea. Lots of space and big beds! Could be a little softer though. I'm not a fan of firm beds.
October 6, 2018
Hotel was awesome but IHG service wasn’t great
The hotel staff and overall experience was great except the check-in process/location was kind of confusing due to being on the grounds of the Lake Geneva Resort. My phone conversation with someone in IHG reservations to ask if there was early check-in was extremely awful. I was on the phone for 20 minutes and never got my question answered. Terrible communication and to top it off I was transferred to who I thought was the front desk but it ended up being someone else in IHG reservations trying to sell me a trip. When I said I was confused because I simply called to ask about early check-in the lady was extremely rude because I didn’t answer where I’d want to travel to. I was trying to be polite and just say I wasn’t interested but she was rudely heckling me. Needless to say I just hung up.
October 5, 2018
What's happened to my preferred Hotel chain
My experience started on arrival at the facility, guest services. I booked two rooms for a four night 5 days stay. The accommodations were paid for in advance more than six months prior to arrival. Yet, my two rooms were four buildings apart. I was told by a guest services front desk manager that was the best they could do because the property was sold out. After the vigorous protest on my part, they miraculously found a vacant room in the same building next to one room previously assigned to me. I was told that I was in a villa and would be very comfortable. It would be kind to call this a villa. The entry door nearly hits the bed when walking to the room. The room has no dresser no put your clothes into. Let us get back to the sold-out comments from the front desk manager. We were downtown to watch Monday Night Football and return after midnight. The complex has six buildings with park spaces in front of each building. We counted a total of 8 vehicles parked at the complex. Housekeeping: I was aware that housekeeping would not be servicing the rooms daily. However, after 4 days and 3 nights I called and asked for clean towels and for the trash to be emptied. I was told that housekeeping would stop by and take care of the minor request and at the same time, I was told to take the trash myself to the dumpster at the end the complex and empty the trash. I asked sarcastically if she wanted my SSN so that I could be properly compensated. Really!!! I have been coming to this property for a long time and something has changed and it isn't good.
October 7, 2018
Fall weekend with friebds
Celebrated our 40th anniversary with friends. Great place, area and facility to do a shory or extended stay get away.
October 5, 2018
Comfortable, Clean, Roomy
This is the 4th time staying at the resort. I prefer this location to other alternatives offered. Very roomy, comfortable.