May 16, 2014
Not only are you so very convenient to our family in Windsor but the atmosphere and staff were exceptional. The value is beyond compare and we look forward to staying with you folks again soon! Thanks so much for a lovely stay!
April 27, 2014
Superb staff, nice rooms, pity about the heat
I was incredibly impressed with the friendly, positive, helpful attitude of all the staffers I encountered at Ascutney, especially Tawana and Angie on the front desk and Tim from maintenance. They went out of their way to keep us happy and comfortable, and if I return it will be because of them. The units were nice, VERY large, with plenty of privacy and convenience. We needed a unit with disability access, and while it was a longer walk from the elevator than I would have preferred, it was very user-friendly inside. The one significant issue was the climate control. When we arrived (on a Friday in April) the unit was incredibly hot. A staff member arranged for us to have some fans, but it still took hours for the place to cool off enough to sleep. This is not a maintenance issue but a management issue -- the building needs a climate control system that can maintain a consistent guest-friendly temperature. I recommend going in summer or winter, when it's clear what the climate control system has to do.
April 23, 2014
Great spot for business travel
If you have a chance to stay here during the week, you will not be disappointed. It is not that far off the beaten path but an absolutely perfect place to stay and keep your exercise routine in shape. Windsor, VT is close enough for places to dine. I will be back to ascutney again.
March 19, 2014
Water and Heat Problems!!!!
This is the second time I'm writting this review. I guess the first one was to harsh (Not good for business# so it wasn't posted? At this resort you don't get what you paided for. We arrived on Sunday and were told there was a water ban for four days? Don't drink it unless you boil it but we have plenty of bottled water. #Just very little ice for the guests) The heat in the room was out of control so we turned it off. Didn't help so we opened the windows, still not enough so we turned on the Fans in the rooms!!!!!! So much for confort of there guests? Between the beds and heat it was unbearable at times!!!!! The gloomy fitness center didnt help much in taking away the pain. Clearly this resort is in need of major repairs!!! Thats what the GM told me himself!!! Customer service is not alive and well at this Resort!!!! Things need to change or like the ski resort next door there days are numbered!!!!! Sometimes the truth hurts but you make changes and you move on. We checked out a day early but would have left sooner had we not paided for Three days skiing in advance!!!!
March 16, 2014
Large, clean and comfy
We stayed in a 3 bed unit with another family. Everything was new, place was large and had everything we needed within the building. Restaurant, game room, movie room and small store. Would definitely stay there again next ski season. A pretty drive that was not far from Okemo Mountain.
February 23, 2014
Our family (of 65) was looking for places for our annual family Reunion. Ascutney caught our eye. My husband and I volunteered our family to be the ones to check it out. We Loved the resort. They had a lot to offer. The rooms were gorgeous and spacious. The pool/ fitness center had so much to offer. We even tried the restaurant. All around Great weekend. Needless to say we will be having our family reunion here in the summer. Very excited to see what the warmer weather has to offer!!!!!
February 17, 2014
Where is the Holiday Inn brand quality service??
Night staff was not familiar with property, did not provide details as to when room will be cleaned or disposal of trash. At times they seemed overwhelmed and or did not handle challenging situations well.
February 9, 2014
This place is amazing and I would come again and recommend without a doubt. The one thing this resort lacks and I feel many people look for and want is a hot tub.
January 20, 2014
Would go back
We had a very positive experience, and the price was right! We loved the daily voicemail with all of the events going on in the hotel. The kids loved the pool, and the ladies changing area was well kept. The only issue we had was that there was no seating when we arrived to have breakfast one morning, which was held in a lounge area in the main building. Some soy milk for cereal and coffee for those of us non-dairy folks would have been nice too. But otherwise, it was very comfortable, clean, the staff was very friendly, and it was a great value.
January 5, 2014
Stayed one night in-between skiing at Southern VT. Great choice for a larger group. One complaint is mattresses and pillows - not the best I've seen for this type of hotel. Good pool and fitness area.