Oak n’ Spruce Resort in the BerkshiresRental Guest Reviews

Worth staying at every time if only they cared to fix issues.

This place is great. We have stayed here a couple times previously and have enjoyed it very much to include last year in the height of COVID. This year was great as well except for the face that we had two days that we lost half a night's sleep on three separate nights and when brought to the attention of hotel staff they just said they were aware and trying to figure out the unexplained noise. I tried everything myself to figure out where they were coming from and was not able to. Upon telling staff the first two time and being told that they were looking into it and then the last night it being so bad I called the front desk only to get security with no real chance to get maintenance it was brutal. Also when I did get a hold of someone when we were on our way back to the airport I was again told that they were trying to figure things out and were sorry. There was not a hey... We would like to do something because you were unable to sleep several hours on a few nights. There was never a let's move you rooms, and at then final time there was not a hey lets compensate you for your troubles.... Sigh. No real customer service...

comfortable

comfortable rooms, outdoor space, easy to find room,

Relaxing surrounding

Great time place to get away from the city, but still be close to things like food and entertainment.

A most wonderful getaway

Holiday Inn vacation getaway at Oak N' Spruce resort is a fantastic vacation spot ! Set n South Lee Massachusetts it is a quaint,quiet historic set town with wonderful and breath taking mountain views. There is a soothing stream that runs through the property and well as an steam locomotive train that occasionally runs close to the resorts sounding off its train whistle that only adds to the historic and quaint feel of the town. The staff are very friendly,attentive and accommodating. They are determined and devoted to making your stay as comfortable a possible. Usually giving your room a courtesy call the next morning after your arrival to make sure things are suitable and up to standard and if there is anything more required to make your stay more comfortable. I have spent numerous vacation getaways there and every stay we find ourselves wanting to stay longer.Matter of fact on more then one occasion I have delightfully extended our stay. I'm looking forward to spending time at another Holiday Inn vacation getaway destination.

Much more than I expected

When arriving at the resort, all I can say is wow. It's much cleaner, nicer, and more modern than we expected. we were very pleasantly surprised. I highly recommend.

Room quality was poor

The room I stayed in was well outdated. The cabinets in the kitchen did not close and we poor quality. The refrigerator was old and the door felt like it was going to fall off when you opened it. Unit needs to be updated

Great Getaway

Everything here is perfect! My family and I had a great time!

Family fun weekend

This was an impromptu weekend away with our children. We had an event Friday that had us arriving after 11pm. The staff was awesome and checked us in quick. We spent most of our time at the pool, playing basketball and at the arcade. Friendly staff and great amenities. Amazing weekend!

Convenient location to sites, and a full kitchen

Convenient location to town and cultural sites. Nice views from outside deck. Full kitchen. Sofa in living area was uncomfortable; hard to lean back on it. Mattress in master bedroom was a little too soft.

Great stay

Visited holiday inn resort located in lee ma, stay was great very relaxing peaceful and quite. Room was excellent jacuzzi, bed, everything in general was just perfect. Staff was very friendly, pool was great everything was sanitized in front of you which is amazing! I have never been anywhere where they clean and sanitize right before your eyes makes you feel super comfortable and safe. This is the place to be you won’t regret your stay !