August 9, 2020
A couple of days away
We are a family of four who needed some time away. We were excited to spend time in the Berkshires and the Lee property is one we stayed at before and loved The pool was great, the staff were friendly and helpful We like the kitchen and the utensils that are available It would be great to have a grater for cheese etc Also there was not any food, as Covid I believe has affected this opportunity....A possible discount would have been great to a local restaurant Some of the issues we encountered were: King size Bedroom sheet that was stained with droplets of blood Popcorn left over from someones last visit - It was in the Sofa bed and the floor under the sofa bed - It was cleaned very quickly when we called The air conditioning unit was loud during the night and our room was right next to all the units
August 7, 2020
Clean, Following CDC guidelines, Balcony overlooking Pool
We had a great time! The beds were comfortable, even the queen sleep sofa had a good mattress!
August 1, 2020
Great place to relax and spend family time
We arrived to have a quick getaway. It is during COVID and we had to schedule pool times and the bar/food was not available. The staff was great providing recommendations for local food. At first my husband was annoyed with having to schedule pool time but after our first time over it was nice to know there were a limited amount of people.
August 2, 2020
Perfect for a weekend getaway during the pandemic
Our stay at this resort was the perfect getaway during the pandemic. We felt safe and comfortable and would highly recommend it.
July 26, 2020
Had fun with my family. Good time away during this isolation period. Clean rooms and facilities.
July 24, 2020
It was ok
These are challenging times to visit a hotel (Covid-era). I had higher expectations for what was offered. The hotel was overcrowded, and the room was not as clean as I would like (we entered to find coffee stains on the fridge door and pretzels on the floor). This indicates that it was not "thoroughly" cleaned like you would want (I brought my own clorox wipes and wiped everything down myself after). We did bring it to the attention at the front desk, nothing was done or offered really. Once we were in there, we did not want someone outside our family entering. They did not offer to change our room. We actually requested a different room or to pay for an upgrade but they were sold out (again, overcrowded place). The swimming pool (reason we booked) was far too overcrowded to feel comfortable using. That said, they made an excellent effort to space chairs apart and were thoroughly sanitizing them between guests.That was great. Ultimately, we couldn't use anything on the property so our visit was really a dud. We were just looking to get a change of scenery and some fresh air and maybe a swim or recreation. This might be a fine place for large families or those on a strict budget (it was not expensive) but I would have paid more to feel more confident about cleanliness. Also, it's TOTALLY WEIRD to have a bathtub/shower/bathroom sink in your bedroom. I would have moved to any other room in the place that didn't have that - but they said all rooms are like that. If you need to use the bathroom in the middle of the night you have to turn the sink on disrupting your partner. This is weird and gross. By the way, the rooms look nothing like they do on the website. When I asked for another room, I was told they all look exactly like this. So.... if you book here don't expect what you see online.
July 24, 2020
nice place quiet friendly staff due to covid all amenities were not open still had a great time with the family very close to outlet shopping and grocery store
July 17, 2020
Rooms were great, lots of things to do at the resort and in the area.
July 14, 2020
Everything you need for a great vacation!
Oak and Spruce Resort in South Lee, MA. Best hotel experience I've ever had. Rooms are huge, CLEAN and have everything you need for a great vacation. Presidential Suites have two king beds, two bathrooms, washer/dryer, in-room jacuzzi, private deck, and fully equipped kitchen. Staff is very friendly and professional. Front Desk agent who checked us in made sure to find us perfect room (I need top floor due to noise sensitivity). He could not have been nicer or more professional. GREAT PLACE TO STAY! We can't wait to go back.
July 13, 2020
We visited for a weekend getaway, just to get a break. It was a relaxing weekend. We enjoyed ourselves.