Orange Lake ResortRental Guest Reviews

great family vacation spot!

great place to stay for all ages ! we have 5 boys ranging from 11yrs to 4yrs and there was something for everyone! hubby enjoyed golfing and the pools were GREAT!! Staff was super nice and helpful for all our vacation needs!!

Spacious rooms. Terrible front desk staff.

The rooms are nice enough for an old property, villas and condos providing space for larger groups. I fully understand why this is a fun, value location for families with children. Don’t expect any degree of customer service. The front desk staff is rude and slow. It’s clear the priority is on attempting to sell time-shares rather than proper hotel service.

Terrible

Stay elsewhere the pools were filthy, especially let the lazy River at river island, roaches in the room. Lining has stains on it , blood on the floor and the bed it was honestly the most disgusting hotel I’ve ever stayed at

Nice comfortable beds, dinner space and laundry

Everything about this resort was amazing, my family and I loved everything and we are definitely going back. They literally have everything you need there if not there it’s close by. 👍🏾

Fun times

We had a ball. Uber from the airport and check in was not that bad. A total 25 min wait with just 1 person at the check in desk and 3 families ahead of me. We never left the resort. Had groceries and alcohol delivered thanks to Walmart+ and Uber eats. Pool, Arcade, Topgolf, Bingo, Trivia, Karaoke, and Movie night. Delivery from Pollo Tropical and the Pizza place. Great time with family and perfect way to relax into the fall. Orange lake owes me nothing.

Nice rooms but super pricy

Could get more for your buck. I was Elite status at Marriott where they bend over backwards to help. Here not so much.

?

Overall, this is the first Holiday Inn that I’ve spent time in that I felt totally unappreciated and that I was just a number they did in fact, reimburse me my resort fees, but that does nothing to make up for my wife’s loss of sleep, and I had my three grandchildren and my granddaughter‘s fifth birthday that she actually was afraid of bugs also

A big disappointment in 2025!

I am a Platinum Member. Last year we had a wonderful stay, but not in 2025. We were put in a two bedroom that the showers were not handicap friendly and were no doubt the oldest rooms there! I used 80,000 points for our reunion. We had to sponge bath my brother both nights. The logistics of the kitchen were awful too. An opened drawer hit the oven & the refrigerator door, if you were a heavyset person, you would not be able to open. It would have been more of a hassle to move because your check-in time is 4:00p & checkout time is 10:00a. Registration made such a big deal that I was a Platinum Member, but gave us the worst place on the property! What a waste of 80,000 points!

Horrible experience

I’m IHG Platinum member by far this is the worst experience. The check in front desk told us there wasn’t upgrade available but I saw there were still plenty higher room categories on the app. We also were told late check out would be honor only to find out we needed to leave at regular check out time by 10AM. I traveled with my kid and just asked for an hour late, truly disappointed. The room was spacious; however, bathroom looks rundown. We ran into issue with the tub upon arrival. The maintenance guy was able to get it fixed asap but still inconvenienced given how much points we needed to redeem. As a Platinum member, this hotel has questioned my decision to stay loyal with IHG. Will not return.

Great resort!

Love the resort. Lots of activities, no reason to leave. We live 30 min away and come every weekend. Best resort in Orlando! It's like its own city.