Orange Lake ResortRental Guest Reviews

Our visit

Bit overpriced for amenities offered. Bar area needs to be able to be heated during cold weather.

Huge Resort

The property is a little overwhelming for an older couple like my wife and me. However, the property is beautiful and all the facilities are extremely well maintained and we found it to be a very quiet place to stay despite all the guests there.

No Help

We arrive late on a unusually cold night. The worker at the front desk assigned us our room and gave us our keys. However, that individual did not know where the room was because it’s a large complex. The other workers were not sure. Finally, we got some light directions on how to get to our room. Only to find out the room was several blocks away. We informed them that we had a six-year-old kid and asked if we could get a ride. They said someone from security would give us a ride. 30 minutes later at nearly midnight we’re still standing in the lobby. At least eight workers in the lobby and a Us. I Us includes our six-year-old son who is very upset and tired. Still not one worker in the lobby offered help or understanding. Finally, I threw a fit and said we need to get to our room. They said security is on the way. We decided to walk with our somewhat directions. Got in the parking lot and realized we had no idea where we were going. Keep in mind this is a cold night after midnight. A worker in the in the parking lot offered to help. With his health security showed up 15 minutes later to give us a ride. The gentleman from security had no idea where our room was either it had worked there seven years. So how was it that people have never stayed in this complex with a six-year-old kid on a cold night wherever to find this room. I called the front desk after finally getting to our room just to let them know we did get there. Not that they cared. I registered a complaint. The desk person who took the complaint said the manager would contact me the next day to make right by this. That effort was never made. We stayed there tomorrow night. I guess this is the place only cleans after you leave. Never got new towels. Left my keys at the security gate when we checked out. No closure whatsoever. This is a neat place. However, it is poorly staffed. Both management and personnel.

my stay

Great place to stay w family with soo much to do. Really close to all theme parks and staff was soo friendly!!

Great Stay as usual

great stay wish It could have been longer. enjoyed the different pool themes. everything you need is on the property.

Bugs in my room

Hotel was great until a cockroach crawled out from under the fridge.

Lovely facility, watch for the hard sell.

I stayed here with my wife and 2 children on my membership points. I'm a Spire Elite member with Holiday Inn and stay at Holiday Inn Hotels more than 100 nights per year. My wife was running the Disney Princess half marathon and we were just staying 2 nights on the way home to Boston from a vacation in Marco Island, Florida. I have to say the stay was really marred by the hard sell for you to take the "90 minute" tour to try to sell you on their whole timeshare deal. We checked in and as soon as we turned around from the check in desk, we were greeted with the painful, creepy experience of "getting your parking passes". This boils down to you having to listen to the sales pitch on the tour and saying no a couple of times and then you get the surly attitude and the parking pass is handed to you begrudgingly. The parking pass is just a ruse. It isn't needed and I didn't display it. My wife ran her half marathon and came back to the room to sleep and was woken up by 3 phone calls over the course of the day trying to get us to do the tour again. The facility is very nice, the pools are great for the kids and the rooms are spacious and well-equipped. I would definitely come back if it were not for the hard sell. Come on IHG, cut it out with the sales pitch and just make a desk available for people to go and book the tour if they want to. It's embarrassing to have to watch a sales guy try to sell me something that I think is a really bad financial decision.

Great family resort

From the second we pulled in we loved the resort. Comfy beds and happy staff.

Great time

My wife and kids enjoyed the stay as always. They need to change their AC filters though. We all woke up stuffy every morning and I checked the filters which were packed with dust. The facilities themselves are great. It is card only but you can bill food and drinks to your room so it's not a big deal. Very safe area and you won't see any trashy people, most likely due to it being out of that price range.

Orange Lakes

Great place to visit with friends or family. Place was designed with golfers with families in mind. Four golf courses of varying levels of difficulty and three separate pool complexes to keep the family happy. Close to Disney and Universal but far enough away from the hustle and bustle. Major stores from clothing to grocery a short drive away. Family has been going there for 35 years and have enjoyed watching the resort evolve but still feels like a resort and not a corporate hotel site.