June 11, 2021
Beautiful place for families
Had the most relaxing vacation here in such a long time The place had amazing food and the staff is so friendly and helpful. I definitely will be booking this again very soon
June 10, 2021
Great staff,and location was great.
We had a great pool day and enjoyed the close by restaurants.
June 10, 2021
Great vacation resort
Lazy river was amazing and the food was top notch. Perfect location if u want to hit up the parks.
June 8, 2021
Love coming here every time
I have been here numerous times with friends who own a timeshare. It is always clean, we always have fun and this time we came alone and I found it more affordable than any Disney hotel. It was my daughters 13th birthday and she wanted to break open a piggy bank, they helped us find someone to bring us a tool and the maintenance guys were super nice and excited to watch as well. We loved them!
June 2, 2021
Very relaxing and so much to do around the area . Will be back every year
June 9, 2021
I was looking forward to this trip for months. I tried to call a month before coming and was on hold for more than 90 minutes to see if we could purchase theme park tickets through the hotel. I was told no that wasn’t something that was done. Imagine my surprise when I arrived and there was a whole area to buy tickets. Upon arrival to the hotel I had to text to check in and then come into the building. This process was pretty smooth. We arrived at the hotel around 10 PM. I was disappointed to find out that none of the food establishments were open. After a long day of travel we were looking forward to having dinner. It was disappointing to find this out as this resort has multiple restaurants and no room service! The room was good. It was clean and the bed was comfortable. We were in need of towels. It was not explained to us that your rooms were not serviced or you did not get clean towels until I went to the desk on day four to inquire. And that you had to dispose of your own trash. That is fine but you only give 1 trash bag and you can’t get anyone to give you more. The room phone did not work so I could not call the desk. Every time I tried to go down the lobby was full and you cannot get to a representative. All of the restaurants we’re closed by 10 PM. For a very large resort this is very disappointing. Multiple occasions we tried to eat in the restaurants at 8 PM in were turned away even though they do not close till 10 as they couldn’t take anymore people. After a long day at the parks you just want to relax and hang out. You couldn’t do that. The drinks at the West Village were overpriced with no alcohol in them and they didn’t even give you a cup. The drinks at the other villages were much better and they gave you a souvenir cup. I understand that with covid there are changes but, to have such a large resort with everything closing by 10pm I felt like it was disappointing.
June 9, 2021
We loved our hotel stay. The amenities were great!
June 9, 2021
SELL, SELL, SELL!
This vacation started wrong and ended worse. Registration was confused about my stay. I own with the resort, and I was bounced around then set up to attend a sells pitch which wasted half of my day. I was charged $30, to sit in a tour that I told the front desk people I did not need. The staff was only concerned with selling me a property that I told them over and over again, "I already own." They ended up charging my debit card instead of my credit card for the stay which caused a negative balance to my debit card. OMG!
June 1, 2021
Always an amazing stay
The stay at orange lake is always Great! The rooms are nice as well as the common areas. The amenities are superb!
May 31, 2021
Great option for sharing a home with distanced family
I love to stay here and hate being ask to take a tour at check in and when they call the room at 8 in the morning and trying get you to sign up for the ownership tour.