Decent place to stay
My kids love coming here. They enjoy the pool and slide they have, but what kid doesn’t love the pool. Great service. Bed was a little hard though.
My husband and I had such a wonderful one night stay. We booked a two bedroom and absolutely loved the two bedroom we were placed in. It was a beautiful condo type room. We were close to the check in building and also close to a pool with the kids play area. We enjoyed taking a walk on the property. It’s was cool seeing so much wildlife. We also enjoy driving over to River Island for the lazy river and other activities. As for the room we have no complaints. It was like staying in a cozy two bedroom condo. We had an end unit so there was no one above us or below us. The unit had full-size appliances as well. We had a huge deck with two lounge chairs and a table with 4 chairs. My personal favorite part was the Jacuzzi in the master bathroom. Overall this was one of our most relaxing staycations we have ever done. Can’t wait to book another stay.
HUGE resort with some service issues
Be prepared to drive everywhere! With the exception of a few villas and buildings, I'd say that 80% of the rooms in the resort require you to either use your car to get everywhere, or use the shuttle that runs every 20 minutes. Even for simple things such as coffee in the morning I had to use my car. There is a pizzeria on-site that delivers to the rooms, but the minimum charge is $25. So if you just want a large pizza delivered, they won't do it unless you add other things to your order. The renovated rooms are very nice but the walls are thin and when the room next to us decided to have a party until 2AM, we couldn't sleep. We had multiple issues with our room keys and with a maintenance person walking into our room while we were there, without notice. While they were apologetic, I did not feel like the hotel management or service staff really cared about this or the other issues we had.
Spacious rooms, clean rooms, alot of activities on property
This property is one of our favorites! The rooms are huge and have a full kitchen for a cheap price. We love how much there is to do at the resort. Our kids love river island. We love being able to relax at the resort and have things to do.
Enjoyed my stay
We have stayed here so many times and have never been disappointed. It is the first place we always check when making travel plans. Seems their breakfast always has many options so we can have our choice. Check in has always been easy as is the check out.
The staff was friendly and helpful but was understaffed and hard to get in touch with. Tried several times to contact front desk with no answer.
Check in snake pit staff are relentless
The check-in on this property is by far the worse experience we've ever encountered. They paid no attention to medical issues and request that we notified them about several times and weeks before.
December 17, 2021
The check in procedure could be shorter specially for someone paying full price. We understand that there are some guests there on a promotion where they agreed to attend their time share presentation and take a tour. There should be a distinction. Arrived a little early.Checked in. Was promised a call when the room was ready. Never happened. Even after official check in time. To be fair, they did allow us to use resort facilities all day on the day of arrival and departure. Renting a tube on the lazy river is totally unnecessary unless you have small children who cannot swim. Overall clean and comfortable stay with basic starter necessities for cooking and cleaning provided in the unit.
December 8, 2021
Bed was uncomfortable
There was an extremely large dip in the mattress and had to sleep in the guest room.
November 27, 2021
Thomas family vacation
Everything was fine check in was too slow but after that it was all goo this was my third time there I really like the resort and the guy at the front gate was extremely nice and good looking