Great location, comfortable bed but lost and found just means lost!
Hotel is in a great location, clean and comfortable and most of the staff here are incredibly helpful. However, we accidentally left items our room on checkout. We contacted lost and found with EXACT locations within our room. These were never found which leads us to believe housekeeping helped themselves.
Cockroaches in room and high pressure sales
Cockroaches in room and high pressure sales to buy into the time-share program. Lots of pressure on check-in to sign up for the time-share presentation. This presentation was supposed to be 90 minutes, but took two + hours. In addition, numerous presenters confront and badger you to buy into the time share, which is very high pressure. To add insult to injury, the free one-week vacation stay is not what you get at the end. Instead, you have to search through multiple properties, all of which add enormous additional administrative costs in order to book.
Girls trip gone wrong
The worst girls trip. Unclean rooms, broken ice makers flooding rooms, rude and nasty sales man for time shares. We went for a relaxing girl's weekend and had nothing but issues and stress.
We had a great time- everything was excellent! The room was perfect- The food was good- The service was great- The activities were entertaining. We all had fun and only wish that we could have stayed longer. We’ll definitely be back!
Relaxation and experience for everyone!
Family friendly and loads of amenities to keep anyone busy. There's always something to do at the resort-i.e jet skiing, swimming, volleyball water and sand, movies, dining, music, gaming, basketball or the gym. The room accommodations are spacious, very clean and private.
So much good and bad!
Check in was at 4PM. Key cards didn't work. Security had to let us in and new keys cards were delivered later. We lost 4 hours of our stay correcting this. Rooms are beautiful. Feels like home. We watched Disneys Fireworks! Service fees for food delivery were outrageous. Arcades were fun. No one to do hairwraps at booths. Carpet was stained and washer was loud! Loved it, but still feel a bit cheated!
Everything was really good just didn't like that the ofert was with breakfast included and it wasn't.
Great rooms and atmosphere!
I have stayed here multiple times. We have a great vacay each time we go. Great, spacious rooms equipped with everything you need. Paradise-like atmosphere at River-Island. Can’t wait for next summer:)
Orange lake resort family vacation
We were welcomed by Tk she was amazing and so friendly. We arrived early and to our shock the room was already cleaned and ready. After talking to her we talked to Nory and he told us more about the property and of his experience and made recommendations based on our family size. Just from talking to them I had a great experience before even exploring on our own. The shuttle bus drivers were so funny and friendly they kept us laughing and we honestly didn't want to leave. The restaurants were amazing. I didn't get to take a lot of pictures of the resort because we were truly amazed by the place and wanted to explore as much as we could and we didn't get to see everything but we can't wait to come back. It's truly a great place to go with the family and it made us feel extremely safe.
The stay was great
The stay was great The rooms were very nice, lots of private rooms space. I couldn't get my TV to work in the bedroom I made calls the front desk even though it was little late someone was there in minutes. The villa was absolutely beautiful The grounds are well kept. I love this place