Orange Lake ResortRental Guest Reviews

Unknowledgable staff

I spent 3 hours getting into my room once I arrived. I requested a room with screened balcony. I drove to three separate buildings and back to registration to be bitten by mosquitoes. I wanted a screened balcony to avoid the very issue that occurred. On the fourth trip back to registration, I was furious and requested that a manager find me a room with a screened balcony before I take another trip. This is my first trip were I was very disappointed in the service at Holiday Inn Orange Lake Resort. I requested a manager to look into the matter and I extended my stay another 5 days to have maintenance walk in on my wife while she was asleep. I am still awaiting a call from management. My contact number is 561-797-xxxx; please ask for my husband--David.

Orange Lake

We had a great time. The lazy river is the best place to relax and enjoy your family.

Vacation Getaway

The hotel was very nice. I was worried about high pressure sales tactics; however, that did not happen. The staff and reps treated me with respect and accepted my decline for any additional offers. I was able to enjoy my vacation without being obligated to do anything more than that. That is very important to me.

Forth time staying in this hotel

Nice overall good location the front desk staff could be more friendly and welcoming especially when you go to redeem your voucher and they know that you are not interested in the presentation

Excellent Resort

This place has everything you are looking for. Rooms were clean and comfortable. Staff were friendly and accommidatng. Very family friendly and close to theme parks.

Hurricane Evacuee

Awesome resort!!! Things to do for all ages..Family didn’t want to leave...

Wonderful stay

My wife fell in love with orange lakes she already asking when we’re going back

Excellent Staff

The facility needs attention for sure. The pool needs some maintenance, the slides were not working, the float tubes were just cheap and uncomfortable. The towels were inappropriately small and also placed far from the entrance to the pool - there were many drop off's but not many pick up locations. The room was comfortable and for the most part clean. There was not enough TP for the week, nor enough dishwasher solvent. We were glad we brought laundry detergent as towels are not replaced during the visit. The wait staff in the bar area's were exceedingly good at their jobs and very friendly and so was the front desk staff but they were in a building that was quite a distance from ours so you didn't really see much staff ever. They did close the pool's quite often any time there was rain, thunder or lightning and then there was no announcement that they were re-open or that they were closed so a few times we went out and it was perfectly sunny but they were closed due to "lightening" in the area. Since it was a 10-minute walk from our villa it was a bit of a disappointment they did not have it announced or posted on the elevators? I would stay there again if I had other things to do in the area, but would not depend on this entertaining my family for more than 3 days.

Great place to stay

Will be going back for another staycation.. great place

No good

To be honest, I hate the idea of pay extra money to use the resort, It seems that I only booked the hotel room but the resort pools were not included, pay extra money for the lazy river tubes makes no sense. Also two hours not expected tour ?? What was that ??? I'm very disappointed.