November 9, 2016
Happy With our Stay
We had reserved a 1 bedroom villa so we could have a balcony or a patio. When we got there we were told that they did not have any available and upgraded our room to a two bedroom bungalow at no additional charge. The room had a beautiful patio that was right on one of their many golf courses. The room was clean and well setup. The only problems with the room is that they do not stock them with enough toilet paper for the time that we stayed. We had to go to Target to pick up more. Also the towels are entirely too small, both the towels in the room and at the pools.
November 16, 2016
good and rooms were clean ,costly on becmeing a member
November 14, 2016
Expansive, fun amenities for families. Convenient shuttle service gets you around the different areas of the resort, close proximity to Disney and other attractions.
November 14, 2016
Large rooms but dated decor
The rooms are not cleaned until you leave on most reservations I was told after check out that that service would have to be requested by myself. I was not informed at check in of all the available services to me as member. I was just rushed to my Room which was miles away from the front desk. I received several calls that ended without leaving a message. Dated Decor. However large rooms.
November 11, 2016
We really enjoyed our stay here. The resort is spread out so you are not on top of one another. The villas are lovely, spacious, and up to date. There are several different pools to choose from as well as restaurants. No one bothered us at all, and everyone was extremely helpful and friendly. We will definitely be staying here again.
November 4, 2016
Cant wait to go back. People are always welcoming and resort is always clean
November 11, 2016
great family vacation location. My children really loved the lazy river.
November 7, 2016
Room for the price
We are very happy with our stay at this resort and will definitely be staying again in the future. Kids were happy with the additional room to play. Everyone was very friendly and our stay was memorable.
November 5, 2016
Great Value, great spaces to play, great location
This was our third time staying at this property. We'd go back again. We like the proximity to the different theme parks but also the amenities that the property has to offer. There are a few pools to choose from, activities for the kids, a good size arcade and one of our favorites is the pool side bar/restaurant. We also really like the kids menu and the low price for kids meals. It's a no brainer for us to choose this property given the size of the rooms. To cram our family into a small hotel room vs. staying in a villa with 2 bedrooms, full kitchen, 2 baths.....we can't beat that. The one draw back which left a bad taste in our mouths was the time share pitch. It was our first time doing a Holiday Inn Vacations club Time Share inquiry and with two young kids in two, it was not what was advertised. I won't say anymore than my wife and I kept referring to the pitch and how much we disliked our time spent there.
October 25, 2016
Great resort. Staff not so good
Very large, but nice resort. When we arrived, we were informed it was a cashless resort and due to a system upgrade we could not link our payment to the room. All charges had to be made by credit card, which for overseas visitors meant a bank charge for each transaction. Once the new charge system was running, it took 3 attempts (3 days) to link my card to the room. Poor service from front desk staff on this issue. The apartments were nice, and we ended up in the old West village despite paying for a WaterPark Villa. (I was convinced that we had reserved a waterpark villa at the time of booking, but the confirmation we received did not mention anything about waterpark - I may be wrong, but usually I am very precise on these details) We were disturbed by numerous 'vacation sales' calls to our villa despite making it clear that we had no interest in this service. All in all, a good resort, and I would go back again. Just need to train the staff better on some issues.