February 25, 2016
ease up on timeshare pitch
When a customer says no to hearing about timeshare sales, accept that. I was harassed with three more calls trying to change my mind.
March 2, 2016
Great Service !
I came to this area for my son's college baseball tournament. Even though I knew I would have to travel over 1/2 hour to his games, I booked here because I knew that this resort had so much to offer. I ended up watching more baseball then originally anticipated so I didn't use as much of the resort as I thought. Having the studio unit with kitchen was great! Everything was well taken care of. The staff at the pool side bar ( Breeze's) were very nice.
March 4, 2016
Great family vacation!
We stayed at the hotel for 3 nights. The best features for our family was the several pools and pool activities for the children. We didn't appreciate the pressuring of the time sharing when we first checked in, but we were warned of it before our visit, so I expected it.
March 3, 2016
Orlando - Orange Lake
(cont. from previous comments) When the entire process was finished, we had been there for 3 hrs (instead of the 1 1/2 hrs. promised). We received our golf certificate and purchased a second for our friend. However, we found that our friend had already purchased two, so we went back for a refund - for the alternate $100 which had also been presented to us. We were refunded the second cert. but only given $80 instead of the $100???? My husband went to the vacation staff to tell them all that had happened, they listed and said they would tell someone about our experience. Not sure if that happened?? We will be telling people NOT to attend these presentations as the info given is not true and honest and cannot be trusted. Makes one doubt about the content of the club vacations as well. Not a good sales record.
NC vacation couple
February 9, 2016
Excellent Orlando choice
Good value for the quality, comfort and location. Of course, be aware of resort fees.
February 27, 2016
Work booked me here during a business trip. I loved the villas and the property. After you check in your are intercepted by sales staff who try and get you to take a tour, issue parking permits and packages. I explained I was strictly here on business and had no time and he kept pushing so finally I just said do what makes you end this conversation. I cancelled my "tour" took a $40 hit and had a very intense sales conversation which I guess was worth the $40 to get the man to just back off. Property was great with space etc. Some of the employees at the Market Place seem board as they chat with each other and you have to endure that in the AM when trying to get coffee. I enjoyed it other than the sales pitch and $40 to get out of jail fee but I would recommend this if you have kids.
February 17, 2016
the only problem was the sales pitch to buy. iagreed to stay for 90 minutes,was assured it would be only 90 minutes-3 hours later the sales people were still not done.
February 24, 2016
Online reservations did not distinguish between poolside or parking lot view. All rooms were the same. When checking by phone I was told that all rooms were pool facing. This was not the truth. We were assigned a parking lot view with the additional bonus of overlooking two dumpsters. When we asked staff if we could relocate they said that a room would be available the next day but we would have to vacate our unit for 6 hours in order to transfer. Six hours of our vacation would be lost even though we booked for 8 consecutive days. Other wise the resort was beautiful.
February 24, 2016
Lots of Activities and clean pools
we love staying at this resort. the staff is friendly and helpful. there are many activities each day to choose from and choice of pools. something for everyone
February 23, 2016
Felt like front desk and time share personnel were taught to smile and nod at any questions or issues we had but never resolved any issues. Never felt welcomed. Even when asked about it being our first visit to Orange Lake there was no discussion concerning activities, transportation, services to expect or not expect like maid service, how to get towels or toiletries (because there was no maid service). Some of the activities came at an additional fee but those were not listed anywhere.... except at the timeshare sign up where it was offered free with presentation. A lot of personnel willing to shuttle you from front desk to time share desk but no interaction on what the resort had to offer. We checked in on a Tuesday and it was not crowed at check in but between check in and timeshare it took close to an hour.