Orange Lake ResortRental Guest Reviews

cleanliness

Was our 3rd stay. Room was not as clean as previously experienced, floors were dirty. Some of the seating areas around pool had towels and food lying out.

Friendly, Clean, Spectacular fun for all ages.

I just love this Resort. There is something for everyone from all ages to do. The accommodation and staff are top notch. Five Stars. Very kid friendly but yet plenty of other spots to escape to, if peace and quite is what your looking for at anytime. If relaxation is whats your looking or plain all out fun. This Resort has it all. I can't wait to return.

Super Urlaub

würde immer wieder in dieser Anlage meinen Urlaub verbringen. Schade ist nur das einiges extra kostet

Love the villa

Two things I did not like my three old year son lock bathroom in master bedroom ,call but maintenance came after we leave for the park, Next previous guest dirty linen was in front unit until midnight plus a few pieces on lawn even on check out day .

bella852

Great two day stay.......Relaxing...love the ammenitites

Not happy.

I've stayed at the Holiday Inn Orange Lake resorts before, and I was happy with everything, but this past vacation was very upsetting. We rented a two bedroom unit which looked lovely when we arrived, but we soon discovered what the resort likes to call "Palmetto bugs". I'm not from Florida, so I was unfamiliar with that name, but I knew what that bug was, and it was a cockroach! We saw at least 6 of them during our time there. I called the guest services, and they offered to send out pest control, which they did, but it didn't seem to help at all. We were still seeing them until the day we left. I did call guest services again to tell her that they were still there, and she offered to have pest control come back, and proceeded to tell me (what I think was a scripted excuse) that it takes a few hours for them to either die, or leave. I explained that it had been 24 hours. They offered to move us to another unit, but we were leaving the following day, so I declined. I did ask to speak to a manager about this, but there was not one available, but I was assured one would call me back. They never did. I can deal with a lot of things, but roaches are NOT one of them. As much as I like the grounds , the quick ride to Disney, and the convenience of nearby shopping, and restaurants, I wouldn't stay there again. I would also recommend that when a guest complains about something as serious as roaches, they should be taken seriously, and at the very least, call them back! Oh, and here's the kicker... On the note left by pest control, it says "Do not leave food out". The funny thing is, I run an Inn. I'm a very clean person, and I didn't appreciate them insinuating that I may have caused them to be there.

Great Resort

Wonderful resort!!!!! Friendly knowledgeable staff!!!! Excellent amenities and beautiful location!!!! Stay here!!

Good Location - Bad service

Cockroaches in our room and raccoons eating garbage around the villas was the first interesting attraction in our visit to Kissimmee/Orlando. I arrived late night on Saturday and I received a non-scheduled, wake-up call from the staff on Sunday 8 am, talking about the amenities and offers in park tickets... wait!, I just want to sleep a bit and I have my park tickets!!!!!. For IHG members: This hotel/resort provides free internet but the business center is not free, late checkout is not available. Housekeeping is on demand, if you do not make an explicit request, nobody clean your room. Coffe machine did not worked and was reported. Pillows are extremely big, you probably need 1FT of shoulder to support those pillows. At the end of my stay I was very happy to return to the confortability of my home. Comparing the average prices in the area, this hotel is really expensive and do not offer as much like other more simple hotels.

Great place to vacation

I FELL IN LOVE WITH THIS PLACE WHEN I FIRST ARRIVED.....FRIENDLY STAFF....FAST CHECK-IN.....COMFORTABLE BEDS NICE JACUZZI TUB.....GREAT VIEW....I DIDN'T HAVE TO LEAVE THE GROUNDS IF I DIDN'T WANT TO.....ITS LIKE A BIG COMMUNITY WITH EVERYTHING AT YOUR FINGERTIPS.....GOLFING ....RESTAURANTS....JET SKIING......GAMEROOM.....SWIMMING POOLS.....ETC

Just Awesome!

We have been owners for a few years and have just finished our first stay with HICV as new managers. Seems like under the new managers there are far less day pass folks present, which keeps the resort much less busy than before. Always able to get a seat at the pool or on the beach. We stay Ocean Front, and the remodeled rooms are fantastic. Love the new rugs in the family room, they make a nice addition and make the rooms feel warmer. Looks like the bathrooms were not remodeled, but could use a refresh at some point. As always, the room was spotless. On our next to last day, our door lock totally failed and we were locked out of the room. The maintenance staff responded super fast and had to crawl up and over our 3rd floor balcony to get into the room. Love the staff - they really make the difference between the resort being OK to being excellent! Kudos to all those that work so hard so that my family can have an awesome week at he beach - you are SO appreciated! Finally, it looks like HICV is in the process of upgrading and improving the facility. Excited to see what is in store for it, and really glad we made the transition over!