December 21, 2020
Staycation with grandchildren
Villas were clean, resort amenities were perfect staff was friendly and always cleaning. Best resort, would definitely stay again
December 20, 2020
A great stay at Holiday Inn Club Vacations
I had a wonderful time at HICV. I felt perfectly safe, as all staff wore mask.. The restaurants were open with social distancing followed. At check in you text the front desk , that you've arrived, then they will tell you when to arrive in the lobby for check - in reducing many people in the lobby... Accommodations were clean and comfortable. Swimming pools are open, with social distancing practiced.
December 20, 2020
Fast and easy check in. Clean room and met and exceeded our special requests. The whole property was beautiful.
December 19, 2020
Late night disruptions again
We were here in October and were awaken in the middle of the night buy partiers. Drinking, loud music and loud talking. We thought it was a one off. We’ve stayed here several times. This time, there was a group underneath us that was doing the same thing. Got in at 4am. Someone goes out onto the porch and yells “wake the f up”. Loud music and talking continue until 5am. Next night same loud music and loud talking that started around 11:30. Smell of weed was overwhelming. We don’t mind people partying or even smoking a little weed. This was too much. So much that it set off smoke alarms. Fire department was called. By 3:30, the alarm was turned off and guests left. We have loved this place for several years. The recent trend however is disturbing that I don’t think we will be going back. The beds are in dire need of upgrades. Mattresses are now uneven. Blankets are terrible. Pillows are great.
December 9, 2020
September 2020 stay
Overall a positive experience however the cleanliness of our Room was very poor. We found food crumbs on the seats the counter tops and some on the floor. We found hair around the toilet and on the toilet seat. Half of the drapes in the bedroom were missing and when I call down to the front desk, no one ever came to our room. According to their website all children under the age of 11 eat for free. We ate at several different restaurants on the property And everyone billed us for our 4 and 1 year olds meal. The pools and grounds are clean and the kids loved them.
December 17, 2020
Resort was great. Definitely dissatisfied with cleanliness. Pools are awesome. Staff seemed on point. But again cleanliness was questionable. Definitely lacked
December 16, 2020
The accommodations were generally nice and clean. The bathrooms need upgrade, showers very small, some mold in shower grout. TV's are small and low technology. Pillows very firm.
December 16, 2020
Horrible customer service
Horrible customer service. Room and ammentities were very good. The hotel desk is an absolute nightmare. Zero communication skills. They had me locked out of my room when I hate a late check out.. the people at the desk stated they could not help me with me extending my stay due to my flight being cancelled I literally had to walk out and call reservations to get it resolved. Very very poor customer service.
December 14, 2020
Thinner walls then expected, very large property. Amenities close a little earlier then expected, entertainment is not a strong point. Room was very clean and spacious and beds were comfortable. Amenities in room are also a HUGE plus.
December 13, 2020
It was even better than expected, can't wait to go again