May 7, 2021
Nice Place and lots to do.
The rooms were large and clean. The kitchenette was great. My only complaints are that the only mirrors are in the bathroom, the room had no window view to the outside and cell reception was not good. It felt like you were in a basement, a nice basement, but a basement just the same. In spite of this, I would defintely stay here again, just upgrade to a room with a view.
May 2, 2021
Terrible experience with staff
The place is wonderful all the pools are fun the kids have a great time but dealing with the management end of it trying to get a tour so that I can still pay their smaller rate fee for the vacation was impossible!
May 6, 2021
Great resort and property for families! Would stay again in a heartbeat!
May 5, 2021
Don't Go Here, Margaritaville is across the street.
May 5, 2021
I did not realize what I was getting when I booked Orange Lake... BUT WOW! Our whole team stayed here and we had so much fun. There is so much to do with the pools, the beach, restaurants, rock wall, sea doos, paddle boats... we are 20 minutes from Disney Springs and 35 from Universal. If you want take out, Irlo Bronson Highway has just about every restaurant... Publix delivers, kitchenettes in every room... it was perfection and we will be back.
May 4, 2021
The resort itself is beautiful we We’re able to enjoy the pools and relax only complaints were the villas furniture needs some updating and everything felt sticky maybe what they used to clean with the bedroom tv was not set up and the remote had no batteries so we had to figure that out and night time was scary to sit out on the back patio too many weird animals and not enough light
May 4, 2021
okay, priced for ammenities
All furniture uncomfortable. Easy check in procedure. Able to check in early. No access to extra towels, or soaps and shampoos for travelers. Beautiful grounds for a family relaxing with Disney or without. Beds were very uncomfortable and TVS were the size of a computer screen.
May 4, 2021
Orange lake, Orlando
Room was dirty and had to clean it upon arrival. Some bartender staff was rude and lack basic bartender drink knowledge. Very short staffed, shut everything down for a simple typical short rain shower. Either they have real bad management or this is the way IHG runs their business. Either way they really don't care about their customers only the money.
April 27, 2021
Beautiful grounds and awesome pools
Great value and clean rooms. Close to everything. Pools are awesome and staff is very friendly.
May 3, 2021
Poor customer service
We had two issues while we were staying that we were completely unable to get ahold of anyone. One required my husband to drive to the office at 1 am and the other for me to be up all night adjusting the AC for my kids. It had a mind of its own and would turn the heater on to 90 degrees every hour! I tried calling and could never reach anyone at the office in the middle of the night! Glad it was our last night there, but felt like it was absolutely unacceptable that they had no one answering phones. I should have known as I tried calling several times before our trip which ended in me sitting on hold for so long that I gave up. It was disappointing because over all we liked the resort and pools but not sure we could recommend it or come back with such terrible customer service.