Orange Lake ResortRental Guest Reviews

vacation

i have stayed at this hotel many of times the last stay was not acceptable

Grew up at orange lake

I pretty much grew up at orange lake been going their since the Wilson’s owned it when I was a child my family have been owners and now I will get to share this with my daughter. I love going to orange lake however their a re a couple things that turned me off that are easily fixed. When u turned the jets on in the bathroom they clearly weren’t cleaned properly because hair and other stuff was floating around in the tub from the jets not being flushed that was really gross and the other issue I had was with the sales lady that does the tours she was very rude belittling and overly aggressive was not happy about that at all. Otherwise it’s always a nice place to go

Great for family vacation

My only complaints are that I couldn’t get into my room for an hour and a half after guaranteed check in. Also on the tour the customer service lady was quite rude because we weren’t ready to purchase at that time which made me not interested in the time share in the future.

Guest service

Great service comfortable bed great food at Breezes.

Family vacay

The kids had a great time on our spring break stay. Everything was great. My only complaint was how pushy they were at check in about timeshare seminars. I must have said 20 times that we live local and not interested. Atleast 30 minutes of time wasted with this back and forth convo while my kids were in the car waiting. Otherwise, everything was fabulous.

Great property but..,

We have stayed here plenty of times and it’s usually perfect, however this time check in was a nightmare. The rooms and amenities are great but No one at the front desk seemed to know what was going on. We arrived at 11 am and were called (new covid check in protocol) to go to front desk numerous times, finally @ 4:30 got a room that wasn’t cleaned... back to front desk. Finally got a room around 5:15 on 5th floor, We had 3 small children with us and had requested a villa on 1st floor, but they said it would be another 2 hours. After 2 nights of dragging their stuff up and down the elevator we again asked to be moved to a villa. Back to front desk where they said there was nothing in the notes about being moved... waited another 2 hours for another room. Mass confusion from all front desk Staff..

Cleanliness and Homliness

We have travelled all over the country and world, but this resort was the cleanest. The staff was attentive to every need without delay. The only issue that I think needs to change is offering free minature golf.

Great place!

Wonderful vacation!! Loved everything about the property. I cannot wait to visit again! Great place for a family trip. Very clean and well maintained. The amenities give you something new to do every day!

Best family vacation we’ve had yet!

We have three young children under 4 and it was the best vacation we’ve had yet. There’s something to do for every age group- never a lack of fun things to do. The swimming pools and slides fit everyone’s needs, and the kids enjoyed the lazy river just as much as the adults did! The staff was friendly, the food was delicious (the kids loved the pizza), and everything was always so clean and tidy. We are already planning next year’s trip!

bad check in

I have never waited 90 minutes to check in at any holiday inn very dis organized worst check in I have ever seen