musty smell and mold in unit
Upon check in the overall appearance was very nice. The gentleman who checked me into our unit was very friendly and had my room key in hand within minutes. Then we were directed to another desk area to obtain our "Parking Pass". In other words we were going to get the sales pitch to view the property in exchange for theme park tickets. I very nicely tried to tell MARCUS the gentleman at the counter I was not interested in the tickets we are season pass holders of the local attractions. He doesn't take NO for an answer and tries to then offer me cash instead of tickets, again I tell him NO I am not interested. At that point he asks what will it take to get me to partake in the sales meeting, I tell him again NOTHING, I am not interested and I don't need tickets or money I just want my parking pass so I can go. He becomes quite irritated that I will not partake in the lecture and tells me "none of these other people need the money but they are doing it". I said how many times do I have to say no. At that point he looks at me in disgust and hands me the parking pass. As I walk away I tell him NO means No and he says "hey what do you want you got your parking pass" - at that point I should have checked out and stayed elsewhere but I decided to give the resort a chance. Upon entering our room there was a musty moldy smell. By this time it was quite late at night and we were headed to bed for an early start to the parks. The next morning when I went to shower I found signs of mold in the master bathroom. I have attached pictures. I was very disappointed in this property. Would not stay again.
January 10, 2020
Nice place, did have issues with a minor lost item. Luckily we would be going back to unit at the end of or vacation to get issue rectified.
January 13, 2020
Such a great experience from check in- quick, efficient and was upgraded to a bigger villa. We intended to go out but we enjoyed the resort so much we never left. Breakfast was great- servers and greeters were kind, helpful and welcoming- only thing lacking was turkey or vegetarian meat substitutes. My group and I didnt want it to end and are looking forward to returning soon!
January 16, 2020
My family had an amazing vacation. My kids enjoy the pools and food. We will Carole back next year.
January 14, 2020
No te realizan limpieza, te persiguen en mucho las personas para venderte sus planes vacionales RCI, el personal que atiende los restaurantessiempre molestos, mal encardos y pesismos tratos
January 13, 2020
So much to do without breaking the bank! You can literally spend 2 days doing different things on the resort alone!
January 12, 2020
Great family vacation
We took our first family trip and it was amazing! We didnt have to leave the resort in order to enjoy our time. From the water slide to the lazy river there was so mamy things to do for the whole family!
January 8, 2020
A friend referred this HI to me. Great bang for the buck. Nice location, all staff was very professional, friendly and helpful, very clean facilities and rooms, lots to see and do, great breakfast. Overall my stay was excellent. I highly recommend will stay here again.
January 11, 2020
Enjoyed our stay. Facilities are amazing and very comfortable room.
January 9, 2020
Poor Check In Experience
Poor check in experience where the parking pass is held until you are pressured into a time share and have to answer personal questions about your stay at their hotel. Avoid this by just asking for the parking pass at the first check in. No early check in despite the request, once I received the call that the room was ready, it was not. Pool was dirty and the hot tub was freighted with middle age partiers smoking pot and chugging booze. Not family appropriate. Most amenities including the lazy river tubes, mini golf, etc are extra ($170 extra pp!)