March 18, 2020
Great place to stay
The is a beautiful property with all the amenities. I highly recommend staying here. The pools are beautiful and you can get out and walk around the area. You are close to shopping and grocery. My family and I will be going back for sure.
March 20, 2020
We had a nice stay at the Scottsdale IHG. With the Covid-19 fears during our stay, the hotel did a nice job of keeping the public areas really clean. Staff was friendly. We were happy they had a large rec area for the kids to play. The four pools allowed us to spread out as well. We rented a 3-bedroom villa. The bedrooms were large and every room had a bathroom attached which we appreciated. The main area of the villa was nice sized and we felt comfortable with all seven of us. Great overall experience even during a difficult situation.
March 2, 2020
Best place to stay
We were incredibly pleased with the value of this property. We split our trip between here and another property and wish we would have stayed here the whole time. We didn’t arrive until very late in the night and the front desk staff waited for us which was incredibly thoughtful and unexpected. The only “complaints” are the HVAC system was rather loud and the parking spots were made for compact vehicles not trucks/large SUVs. The amenities are incredible, everyone was friendly, and the property is very well kept.
March 8, 2020
Always great place to stay
Stayed at this hotel 3 times now. Spacious well equipped rooms that are great for families. Kids enjoyed the pools. Always a lot of planned activities for guests. Can’t beat the price. Location is good for easy access to highways and hiking. Not too far from old town. I always rent a car anyway. Plenty of places to eat close by. Can always pick up groceries and cook yourself in the fully equipped kitchen.
March 3, 2020
the room was beautiful with new appliances and beautiful accents. We had plenty of space for 2 couples. I would definitely return to this property.
February 27, 2020
Poor courtesy to your Guest
Dear Madam/Sir Greetings Excellent room and superb comforts. I and my wife reached the checkin at about 9:30 pm on 26th Feb 2020. We requested for checkout by 12 noon instead of 10am and the contour person granted it immediately.Very good. We had three big luggages and it was fairly cold and 9:30pm. I am 65 and my wife 63 years. Definitely we are senior citizens. The counter person gave us the key, direction map and asked us to walk down to the room. We arrived from India and we have no car. Taxi dropped us in your hotel. We showed the 3 big luggages we had. The counter receptionist is aware of all this. No help. Add to the dismay it was D9 and 3rd floor. We found it very difficult to pull three big luggages along the fairly dark way (poor lighting) and carry up to the 3rd floor. The receptionist needs to understand this and i am sure you will post a proper person who can help the guests especially those who come for checkin late night, elderly and with luggage. Check out was comfortable. But again the same careless attitude. We have to go to Scottsdale Fairprincess hotel for checkin to attend a cancer conference.I asked for any transport to shift the luggage. We told that we have no car. The Counterperson says "you can just walk down. It is next door" What an excellent courtesy response to a Senoir citizen with 3 big luggages"!!! Thanks Sincerely Dr V Kannan
February 24, 2020
Hotel is great, IHG is TRASH
If you get to the hotel without problems, the property is nice. The issue is the property is apart of IHG. Unfortunately IHG has the worst customer service in the industry... and I mean the absolute worst! My reservation was cancelled for an unknown reason which I did not find out until I arrived to the property. I was told to talk to IHG customer service. The only support you can get is international support that is completely worthless. In the end, the call was disconnected and I did not get a return call. My issue was critical and they could not help me. A day and half later a call a call from support in the US... a complete joke. I will avoid IHG hotels at all costs knowing the customer service is complete trash.
John and Lisa
February 28, 2020
Taylor did a phenomenal job checking me in. I had 2 separate reservations for me and my wife. She made the transition from one to the other seamless and we were able to stay in the same room. She is very friendly and is an asset to your team. Our dining experience was also great Sean went out of his way to make sure that we had a pleasurable experience.
February 25, 2020
Relaxing Kid Friendly
Wonderful property for families. Our kids loved the pool and the activity center. Employees were great help in whatever we needed. Will definitely be back!
February 21, 2020
Very nice hotel. Lots of fun activities! I recommend that you ask for a room on the third floor so no one keeps you up all night stomping on the ceiling.