February 2, 2020
Very nice and clean hotel for family vacation
Very nice,clean and quite hotel for family vacation or business meeting
January 27, 2020
We really had a great stay. The living space was incredible. We had a great view of the skylift bridge. It did rain while we were there but the fireplace allowed us to stay warm!
January 26, 2020
Beware of checkin
Folks, when you arrive to go to one counter and check in. Then they hand you a slip and you go across the room to another counter to obtain your parking pass. Which is crazy, cause I had to stand in another line. THEN - it happens. The high pressure sales pitch for tickets to events. I had to say no three different times. Each time, my voice pitch increased. THEN - the sales pitch to save money by doing a walk through of the grounds. This one really got on my nerves because i had to say NO at least FIVE times. All I wanted was my parking pass, so I could park and head to my room. I never stay here again, merely because of the check in experience. Otherwise, the place is great.
January 24, 2020
Lovely get away
Everything was great. There were shiny streaks on the table and TV, like they were quickly wiped down with the wrong cleaner. I checked everything and it was clean, it just gave a bad first impression. BUT they were the first things I saw upon entering. I only mention it because it made me want to check other things and I found the villa to be nice and clean. The villa was just like the photos and we were so very pleased! We hope to return soon.
January 19, 2020
Loved this property! Clean, comfortable, and close to everything!! We were able to walk everywhere we wanted to go.
January 12, 2020
This stay was great. Right in the heart of Gatlinburg. Everything was within walking distance. The accommodations were excellent! Plan on coming back again.
January 10, 2020
The room was spectacular. Spacious, comfortable and well appointed. Would definitely stay there again if I have the chance.
January 4, 2020
Poor customer service
This was our 4th year staying here and the only bad experience we’ve ever had. They have always been accommodating but this time weren’t and didn’t really care. They never even tried to make it right, it ruined our whole trip. Very upset about it all!
December 30, 2019
This hotel is very expensive. There were piles of trash below my balcony. The hotel could not move my room without a charge and then when I agreed to pay, they did not have a room. Don’t waste your time with this place.
December 29, 2019
First time staying in a Holiday Inn Club. The rooms were spacious and nice.