Smoky Mountain ResortRental Guest Reviews

Mrs. Ross

This hotel was amazing, we enjoyed our stay very much. I would differently recommend staying here. The hotel was very clean and the staff was friendly. The only issue I had is that I found a couple of hair strands on one of the bed when we arrived but they staff took cake up right away and changed the sheets. The location is awesome because it’s close to everything in town.

Great location

Great location, quiet side street, yet close enough to walk to the major attractions. Beds were super comfortable Kitchenette had everything that we needed.

Excellent!

This was perfect for our entire family! Our kids loved the info water park and we loved the pools and hot tubs. The only downside was there was no breakfast being offered probably due to covid but we found an amazing pancake house across the street.

Noise Control

I enjoyed my stay accept for a few minor things. First there were knats and flies in my resort when I arrived,. Then in the morning the noise from the house keepers cart and door slamming woke me up hours before I wanted too.

Awesome vacation! Super Staff, great location

The staff is AMAZING! Great location! Would recommend to anyone!

NOT RELAXING

Pool was being redone and very loud construction. We has housekeeping wake us-knocking on door before 9am every day. Have not received any follow up after speaking with management at Hotel and leaving messages after our visit.

Cool setup

Would stay again if I got a deal, didn’t get to enjoy the full experience. Not far from the strip, but the hill back to the hotel with 2 kids and a stroller made it seem much further. Pretty convenient location.

Perfect Vacation

My suite was perfect! It was so nice to get up in the morning and sit on the balcony listening to the creek pass and looking at the mountains. The kitchen was fully equipped for cooking. The fireplace in the living room was great in the evenings. The bed was so comfortable with a generous amount of pillows. The bathroom was a great size and very clean. It was great sitting in the jacuzzi tub that had a sufficient amount of jets and it also kept the water warm.

Front desk

Your people were rude checking in and not knowledgeable. Then we had to go to another desk to get our parking pass which was ridiculous because this was just to rope us into a tour of facility. We paid high retail for this stay and got the run around about things. I didn't come there on a discounted price and freebies to take the tour. Very aggravated! Took us an hour to get to our because of front desk not explaining things to use and them no ice available

Plenty of space in a villa

Very roomy 2 bedroom villa.. Not the best view of the smokies from where I was at. I did see a poop splatter on the bathroom door- that grossed me out.