December 31, 2017
When we arrived with our confirmation we were told it was not correct. We had confirmation of a 2 bedroom unit but were told they had us for a one bedroom unit and had no more 2 bedrooms available. The staff present were trying to be helpful but had to call the main office where the reservations are actually made and they were very rude to the on site staff and not helpful at all!! After 2 hours of trying to get a resolve they finally gave us a unit but we had to move the next morning. After another 3 hours of trying to figure out what went wrong we still had no resolve and again the on site staff was great to try to help but the main reservation staff was very rude and not helpful. We were given the number of the manager and was assured he would call us back but he did not. It was a disastrous stay!
December 22, 2017
Great location and lots of great restraunts close by
Loved the location and had a great experience! Rooms were clean and lots of space
December 23, 2017
Really nice resort. Although we had a short stay our kids enjoyed the water park. The suite was nice and accommodating did our large group.
December 10, 2017
Great location, close to everything and has parking. A little expensive, but great for a week long stay. Nice amenties in the units, didnt like the shared exterior door on the villa unit. I could hear my neighbor coming in and out, but it wasnt terribly bad. If i had known before purchase i may have chosen a different room. All in all a nice place and great for the family.
December 19, 2017
Over the top experience, from exceptional service, to incredible views
I had an incredible stay at the Smokey Mountains Holiday inn vacation club resort in Gatlinburg TN. I really enjoyed the theme of the cozy cabin feel from the resorts Villa. The views from my Villa were breath taking. I couldn't put down my camera as the different tones of color would change from sunrise to sunset. I travel 9 months out of the year. The exceed all of my experiences from all my traveling experience. I am very excited to return with my family!
December 18, 2017
Stay here. Sneak next door for breakfast. Holiday Inn Express has the free breakfast and they are attached the indoor water
December 7, 2017
Staff and facility
The staff were very friendly and helpful. We brought our own k-cup coffee and the front desk delivered us a coffee maker for our use
December 3, 2017
I like the little kitchen. The pull out bed made it nice to have people over. The bathroom was vary nice and had a washer and. Dr drier.
November 17, 2017
Went to Holiday Inn first, wrong place. Expected continental breakfast, none. Staff did not call us back about late check out !!!
Comfortable bed and NO SERVICE
When we booked the room we were told that this was a full service resort. Wrong. They will only clean your room once if you stay 7 days. Then when we set up to meet with the sales people to determine if we wanted to sign up for the resort club we were told that we would get Dollywood tickets at half price. This was on 10/18. That promotion ended 10/01. The sad thing is the manager and front desk did not care. They did not try to make anything right.