Smoky Mountain ResortRental Guest Reviews

Could be better

We really were looking forward to this trip as none of us had ever been to Gatlinburg. We really wanted to love the experience but they didn't have a big enough room that fully met our needs and we're overbooked so we couldn't get an upgrade. We were extremely disappointed by the pressure to go on a timeshare presentation as soon as we got there. We had traveled over 6 hours in the car with our small children and then expected to deal with high pressured sales tactics. Once we got to the room, it was okay... just very small for 4 people to share. My son and daughter had to share a pull out couch bed. Our bed was absolutely horrible. Most of our experiences with IHG hotels have been pleasant, but this one wasn't. It was extremely uncomfortable, rock hard, and hard to sleep on. The saving grace was the fact that our kids loved the little indoor waterpark. It's definitely geared more towards smaller children, but even my 13 year old enjoyed himself. We will probably not come back to this resort.

Loved the pool

Snow cones at Pol were nice granddaughter and wide enjoyed this

Nice

Overall nice place. Loved the indoor water area for the kids, just wished the pool was a little farther away from it.

Family

Rooms were big enough for use to treat our entire family who was there in hotel with us but would have been nice to have more amenities at the resort for us to hangout there without having to go to another location

Nice spacious room

Personally, I liked the resort. However the time share that your pressured into is not good business for people who are getting away from reality to go and be stress free. I spend my hard earned money to go stay at a resort to relax and get the time share run down appointment pressure before I can get my parking pass and room key and get charged 40 dollars to make sure I go if not they keep your 40.

Great getaway

The room was amazing. So spacious. The kitchen had everything you needed. The bedroom was comfortable and roomy. I wouldn't change anything.

Beautiful view, room, great location

We loved to location, very convenient to downtown. Room was great, very spacious, fully stocked with dishes, had a dishwasher, washer and dryer, stove, full refrigerator, beautiful view. We really enjoyed our stay outside of being pressured to take a tour for their vip program which essentially is a time share spiel. Would love to come back to this location and not be pressured. Would recommend but don’t fall into the pressure for the tour.

Holiday Inn Gatlinburg

We really enjoyed the stay. We stayed at the Holiday Inn express last year and upgraded to the better room at the club side this year. The Holiday Inn Express was good as well. We really enjoyed the free breakfast that the Holiday Inn Express offered. We were really disappointed when we learned that it wasn’t available to us if we were staying in the Club hotel.

Not really worth the money

If you want to get hassled about some time share garbage and be annoyed while trying relax on vacation and pay for an overpriced room than step right up this is the place for you !!

Gatlinburg resorts

Very friendly staff. Facilty was clean. Everything is within 10-15 walk from hotel. Price is pretty reasonable for signature rooms with large families going to this area. I would stay here again when returning to Gatlinburg