September 23, 2021
Best family options
Smoky mountain resort really does feel at homes. Friendly staff and very detail oriented rooms. From the lobby to the bathroom the entire lodge is great. Walking distance to everything too!
September 18, 2021
Fun in the Smokies
Went to Gatlinburg for the car show enjoyed had a good time the hotel room was very nice very clean comfortable beds did not get to use many of their facilities because we were only there 12 hours
September 13, 2021
Great stuff and comfortable rooms
I highly recommend this property for families—great place and location.
September 12, 2021
Great stay enjoyed our whole experience. Would return again and would try other hotels.
September 3, 2021
We loved the property. Staff were great. Will definitely be back
August 23, 2021
My stay at the Holiday inn vacation club.
not bad in general nice staff but the linens were stained that kept the bad impression comes with us home.
August 17, 2021
08/14 - 08/16 stay
Great experience will return in the future and have praised your facilities to family members and friends
August 9, 2021
The villa was great and my kiddos loved the water park!!
August 5, 2021
Fun in the sun
have never stayed at a hotel that you had to wash and dry your on towels. I don’t think it would have matter as much except the washer broke while we were washing a load of towels. We had them washing while we had walked to get something to eat. I came back to the room before the others and the machine had quit working. The plan was for me to put the towels in the dryer so they would be dry when the others got back and we could take our showers. (The dryer takes forever to dry anything). I called the front desk to report the washer and asked for six clean towels. Someone with 2 towels showed up and said that if we wanted more towels that we would have to pay $25 for each additional towel. That was Not right. The repairman showed up quickly and took him about 15 minutes to fix it. All together that set us back about 1 hour. Shortly after the washer was repaired the others came home but only 2 could take showers since the towels were not dry at all. Location was excellent. Shops and food were just a walk away.
July 30, 2021
Not worth the money
No service. No food. Unaccommodating staff. Not worth it at all