South Beach ResortRental Guest Reviews

Pluses and minuses but overall not a great value

We stayed at this property as hotel guests using points, not as owners of the timeshare. If you’re not already an owner in the timeshare, expect to get the hard sell about attending a timeshare presentation at check-in and at least once more via phone call to your room. I expect a basic room when using points at any hotel but the room we were given was dated and a bit rundown. It was clean enough and I appreciate the steps IHG has taken to protect us against COVID-19 but the overall condition of the room was subpar, especially for such an expensive resort. The carpet and countertops looked old, the mini fridge was old and noisy, the TV was very small. I can get better rooms at a basic airport hotel. The pools, while large, also seemed neglected. Lots of cracks in the cement and missing tiles on the side of the pool. The pool bar was overpriced. The resort is not right on the ocean, so there’s a 5-minute walk or short shuttle ride to the beach. That can be a pain when you’re carrying umbrellas and chairs and towels and kids. Some of the amenities are currently shut down or restricted due to COVID. One of the housekeepers tried to walk into our room unannounced because they thought it was the room next door. No knock, nothing. Just tried to come in. The only thing that stopped them was the bar we had on the door from the inside. None of these things by themselves are deal-killers, but it all adds up, especially when your plopping down a lot of money for a room or timeshare, or points for what you think is a nice property. While we still had a good time on our trip, overall I was disappointed and we won’t be returning to this property.

Great resort!

We thoroughly enjoyed the resort. The condo was great, and we had space to spread out. Really enjoyed having a kitchen where we could eat lunch and breakfast. It saved money, and we went out for dinners in town. The pools were great as well. Three different areas with pools, so make sure you check them all out. Went over a holiday weekend, but it never seemed too crowded, and we avoided the touristy spots, so it seemed like a getaway vs the madness of what this town can be like.

Sweet 16

stay at this place before and always a perfect stay.

Great hotel

My family and I had a great time at this resort. The villas are very nice and clean and the location is perfect. Be aware that it is not right in front of the beach, but it’s very close. The only complain Inhave is that the water slides were closed due to COVID and I wasn’t told that prior to my reservation. But besides that everything was wonderful.

Fantastic Stay

We had been looking forward to our trip for a year. Even more so after Covid started! It was everything we hoped for. Clean comfortable room. Fast room service. The pools were great. The kids had a blast in the splash park and at he playground. There were plenty of things to do right around the resort and the beach was right across the street. I would definitely recommend this resort!

Review of stay

This was the second time we’ve stayed in this location and both times were clean, great customer service, not many issues at all. However, this time we went to the timeshare presentation and I was HIGHLY upset with it. We were told it was JUST a presentation and in the end we spent more time than we were told, they weren’t going to offer us the money that was promised for going if I didn’t say something, and we were HIGHLY BADGERED Into feeling like we needed to sign up and were made to feel stupid with all the times I told them at this time in my life I didn’t feel comfortable with this. They even brought out a second salesperson who really made us uncomfortable and in the end made me feel like we wasted his time and not my own. It was so unprofessional and I’ve never witnessed or been a part of something like that. It was so ridiculous and if I would’ve known what was going to take place, I would’ve never gone. Because if this, I won’t be back to a vacation resort since this is the way they treat people. Especially in these times when nothing is guaranteed. We talked to other people and they said they didn’t get the same experience as we did, that they didn’t feel pressured or badgered. I really was very uncomfortable

My room

Rooms quality has declined. After 6 stays over six year I encountered a shabby room however, was allowed to moved to a much better room.

My stay at Holiday Inn Club Vacation

My overall stay here was amazing. These past few months have been hard on our family and it felt good to see my husband relaxed and the kids smiling. My four year old thought we were in another country he was so amazed lol. So much to do here so many attractions near the villas and the beach is in walking distance We are already planning next year trip!

Very tranquil accomodation

Very tranquil accommodations and convenient beach location

Relaxing getaway

We have been looking forward to this vacation, as it may very well be the last with all our kids. My disappointment isn't something that could have been changed by Holiday Inn. We still had a great time and would definitely come back. The beach is/at or over 1 block from the Club. Nice pool and lazy river for the kids and the wife and I had a good time at the bar. The employees were very friendly and felt very genuine. Property is close to the grocery store and a couple other necessary stops, like for ice cream.