October 3, 2013
Very nice shower, but could use a better shower head that can be pulled off and used
September 16, 2013
Poor poor front desk service
i have been an owner at South Beach since 2007. I came this time on Priority points with my sister-in-law who has health issues. She is on oxygen 24 7 and I had requested a one bedroom close to an elevator - I ask again when I checked in and she confirmed it was close to an elevator-- maintenance had to help with all the oxygen equipment and the room could not of been further from the elevator-- the nice maintenance man who I think was Jason called to the office and we were told two lies. The first one was that all one bedrooms were away from the elevators--and the second was when I ask as a Platinum Elite card holder to be upgraded we were told there was nothing available. Jason took me to the office and guess what -- we got a room right outside of an elevator. The check in staff as a whole were not professional looking-- did not act professional and frankly I was embarrassed to say I was an owner
September 15, 2013
Nice weekend stay
We had visited the hotel previously and were pleased when the staff remembered us. The grounds of the hotel were in good condition for September. The building exterior was well maintained. The room was fresh and clean, nicely furnished and included a very enjoyable screened in porch. Located near the main drag, the location proved to be easily accessible but not completely remote. An adjacent par 3 golf course provided a nice diversion. Although in the flight path of an airport, the interior of the property was amazingly quiet. We look forward to our next stay.
September 20, 2013
Not what I expected
I made reservations because it was a Holiday Inn. Wish I would have read reviews first. Did not realize the beach was across a 4 lane street. Everyone was nice but did not go through the sales pitch. The parking for the beach was still on the same side of the street so you really didn't park by the beach. Pools were great. But if you want to be close to all the excitement this is not the place for you.
September 20, 2013
Enjoyed are stay, looking forward to coming again. The staff provided us with everything we needed, even upgraded are room upon are request. We were able to have several meals in the room so we did not have to go out every meal. The room was very spacious and comfortable.
September 21, 2013
Disgusted with staff and room
We own at south beach and were not pleased with our last stay. Found out they booked a studio instead of the one bedroom we booked (traveling with an infant and needed the extra room!). After talking to multiple staff members, including corporate level, I was told for an extra $200 we could get a 2 bedroom. As it was, we own and were unable to use points to book because they block off so many rooms for rentals, etc. so we had already paid cash on top of our monthly mortgage payment. When asked if they could do anything, I was told a flat no. They didn't offer to lower the price of the room, to gift us a dinner, nothing. On top of that, the last night the people above us decided a dance party til 6am with music blaring and banging was appropriate. On check out, we had to bring up the disgust of our stay, the girl at the desk was rude and overall this Is not what I expected from a place I pay to belong!!! Not to mention the lady practicley following us out the door because we didn't want the "free" $20 gift card to listen to them try to sell something to us for "1 hour." She was pushy and rude. The resort itself is beautiful and clean, but this stay did make me wish I didn't purchase a timeshare here!
September 19, 2013
I read mixed reviews and stepped out on faith to try this place out. My wife joined me in the trip and we were amazed at the facilities. The staff was wonderful and outgoing. I will vacation here in the future with my entire family. We has the two bedroom villa and completely amazing. We only stayed on night, but we hated to leave. True a very nice place. we rate it a 9/10 only because we were close to the air port and could hear the planes coming and going, but it wasn't a big deal because I saw the airport location before I booked. Can't wait to return with my kids.
September 18, 2013
Great service and beautiful facilities!
Very fun experience. We enjoyed everything about the resort.
September 15, 2013
Everything was good
We enjoyed our stay here and will return when we come back to the beach.
August 28, 2013
Nice Resort! Very noisy due to Airport and Room could have been cleaner!
Resort was great nice amenities only problem was room could have been cleaner when we arrived we found a pair of dirty sneakers in the closet we thought someone was in the room looked around no one called front desk to advised them. They sent someone up after an hour to get them i tried not to upset our vacation so didn't even bother to complain even though we wasted an hour waiting for them to come and remove the filthy sneakers from out of our room also I found makeup on the sheets and the furniture. Besides all that didn't let any of this ruin our vacation due to haven't been on vacation in 2 yrs. We enjoyed the pools and lazy river didn't let the noise from the airplane bother us. Overall nice resort they just need help with housekeeping. Guest shouldn't have to worry about the cleanliness of there room had to clean my own room and wash the linen only downfall!