December 12, 2021
We had door lock issue, but Nick helped us professionally, I would give him 5 supper starts for his services. Recommend this hotel to my friends, will come back.
December 10, 2021
Great access to Heavenly when they’re open for riding
The rooms are great with access to a kitchen and super nice amenities in the bathroom. This is a club vacation so they try to sell you their program. They have great access to Heavenly resort during skiing/snowboarding season.
November 14, 2021
Nice location but wow they are not ready
Staff clearly don’t understand the norm for customer service that other IHG hotels provide. After waiting 45 min to get a coffee and muffin for breakfast, I was scolded when I went passed the 10am checkout time by 10 mins, resulting in my keys being turned off and a hassle to just get back into the room to retrieve my bag. I was made to feel like I was a “problem” customer. No worries, I won’t be that anymore.
November 14, 2021
There are better options out there
This hotel charges an exorbitant resort fee with very little to show for. The hot tubs were closed in the individual buildings. The putting green was closed. There were no towels at the pool (for the entire day).
November 7, 2021
Great local getaway
I look up at the resort from my front window. Decided let's get a room and enjoy a weekend. Room was very large and clean.
November 11, 2021
Only place I’ll stay in Tahoe
Was recommended to stay here by a friend who comes often for work... I am so thankful he did because we had an amazing stay. We had a beautiful view from our room, the room itself was loaded with a full kitchen and everything to cook. Also close to town and restaurants
October 22, 2021
This is such a nice location. Great views, and really spacious comfortable rooms.
October 4, 2021
Great experience and Great service
I stayed at the ridge at Tahoe for a one night and was blown away with how they treat there customers. So much wow
October 2, 2021
Comfortable and quiet environment
My first time staying (solo) at this location for 2 nights at The Terrace in a 1 bedroom villa was a good experience. Friendly staff. Very spacious room. Location kind of gives you the "log cabin" get away feel. A place I would definitely take my family for vacation in the future.
September 19, 2021
Beautiful Hotel however not relaxing
We came and we loved how beautiful this property was, our service at the front desk was quick and easy . Overall hotel was very clean. There were a lot amenities and things to do for this family friendly hotel. Unfortunately the relaxing part of this trip was a -10. Every room has a sleep number bed which we were excited to try and boy we were wrong. It’s either hard as a rock or feels like a deflated air mattress. Also it was windy that weekend. The wind from the outside blew through the halls, they had the windows open in the hallways so the wind blew under our door with the loudest whistle sound. We could not sleep more than a hour at a time.