Tahoe Ridge ResortRental Guest Reviews

Nice Location, rundown buildings, below average Service

Pros: - Nice location in that it is right next to Heavenly Valley Ski resort. There is a shuttle that will take you right there and back. - Room was spacious and clean - Game rooms for kids - Bed was comfortable. Cons: - In the evening there was only one shuttle and we froze in < 20F temp waiting 25 minutes for it. Twice. - Rooms are old. Our TV did not work and technician spent over an hour in our room trying to fix it but ultimately was unable. It had a DVD player? Do people still use those? And do they bring them on vacation with them? Could not get streaming to work on the DVD player because wifi required an agree screen. - One old thermostat for the whole 2-bedroom place. Windows leak so much that room with thermostat was fine, other rooms were way too hot. - Wifi is slooow, when it's working. - Room Service is poor. Room did not include sheets for the foldout couch. Called twice to get them. They never came. Ultimately set your expectations low for this place. Or try one of the many other places near it.

Family vacation

Booked a 3 night stay after Christmas. Arrived late evening and followed steps provided for check in. Customers in the club house not wearing masks. Enforcement was not applied by the employees. Rooms are outdated and the fridge settings didn't seem to work to make it cooler. Stick to move the curtain came off. Bathroom size very tight. Did not have a tub and we have little ones. The TV size in the bedroom is very small. Sofa bed is not the most comfortable. Trash was not picked up outside our room. We were told to leave it outside the door and they are doing routine pick ups. The pros, location is great for views. If your into skiing it is perfect location. Park on site for our kids to play in. Living room and kitchen is huge. Fire place is a plus. Overall place is kid friendly with the park on site and a snow park 10mins away. Hotel does really need upgrading.

Ski in and out

Booked as a ski in and out resort, defiantly not! Passenger tram never working, bus ride taking to ski and return some times taking over an hour! I could have stayed some where nicer and had a similar travel time to and from ski resort. Extremely disappointed!

unacceptable

I have stayed in this Lodge many times while it was under Diamond resorts, this past stay i was very disappointed, Broken / missing kitchen tiles next to the stove with old dried food all over it, Toe nail clippings on the living room carpet, Kitchenware was dirty with dried food still stuck to it. This was unacceptable.. was not Covid clean that's for sure!

Great place to stay

Nice for relaxing after a day in the snow. The kitchen was amazing and saved us money on eating out. The spa tub, fireplace and the views are fantastic

Spacious rooms with full kitchen amenities

This was my second time staying here and it was even better than the first. Room was very clean, modern, and spacious. The bathroom was as large, if not larger, than the bedroom and included a spa-like bathtub with jets. Lovely view, fireplace, and just an overall relaxing, serene vibe. Family oriented amenities, even during COVID. My family played pool, ping pong, went sledding, and worked out at the gym. Would recommend for any occasion.

Great place for a quick Getaway or Family Vaca

Absolutley loved my stay, scenic views, friendly staff, home away from home most definitely :)

Good views and hot room

Great bang for the buck. Rooms are very large but with dated and Raggy furniture and thermostat. If rooms had newer and better well kept furniture with a thermostat that actually worked it would be a 10/10

Nice stay in Tahoe

Very cosy hotel. Not too far to South Tahoe and recreational activities

Disorganized reservations and check in

We occupied 4 double rooms for what was to be my sons wedding. After your venue canceled the wedding and reception we still came to celebrate. I would have thought they would have been treated extra special. Instead they walked into rooms not cleaned. And waited until 5pm for rooms to be cleaned because housekeeping could not be found. I’m afraid to think what chaos would have resulted had the wedding been on and 100 of their guests were checking in. Booking and confirming rooms after holiday inn purchase was a nightmare. Perhaps 1 call out of 6 calls would result in someone who could actually see the reservation made prior to purchase. I thought it may improve given time. Clearly it has not. The two rooms booked under my name were priced almost $200 different. While the location is beautiful I could never recommend based on the fact that you clearly need more help. And training of your staff. And it does appear you are concerned by these issues.