March 21, 2021
Spacious room, comfortable bed, great service, close to lifts
Check in was quick an easy with an emphasis on social distancing. The room was spacious and the bed was comfortable. The breakfast and dinner were very good and the service was fantastic. Especially the service by Jim in the Bistro at breakfast. He is efficient and upbeat. The shuttle to the ski lift was convenient and the drivers were congenial and helpful. We will definitely return!
March 19, 2021
We liked the proximity of this property to the Stagecoach lift. We booked here because of the express tram that takes you down the steep hill to the lift. However, it was not working much of the time which caused much frustration. Sleep number beds were nice and the room was update recently. Overall, the unit was clean. We couldn't get the fireplace to work. There were no matches to start the fire. The batteries in the sleep number remote didn't work. The hot tub on floor 6 was dirty. Overall, I would recommend, for a good price.
March 17, 2021
Very nice property with great views. The staff worked quickly to address any problems or issues. The staff was also very friendly and attentive. The property was well kept and very clean and sanitized. The property was located in a very secluded area but not far from the main "hustle and bustle" of the nearby main tourist attractions. I will highly recommend this property to anyone visiting the area.
March 18, 2021
Out of virtual world
Loved the entire trip with hotel included. Nothing is perfect but my family certainly enjoyed our stay!
March 15, 2021
Major opportunities needed
Upon checking in the hotel, the hotel sets you up based on your stay, a “presentation” of the property. In exchange of the so called tour you are promised a $50 dinner credit, a magic show and $100 cash. It sounded really nice so we went for it. However, the next day we find out that the “presentation” is really a timeshare presentation that took 90 minutes to do. They will try to sell you a package that sounds great at first but the breakdown of it all doesn’t make sense. Anyways we finish the presentation and receive our gifts and we’re happy. We head to dinner and are ready to enjoy some food. However, it was not what we expected. We order our food which we asked how big are the portions, and apparently a new waitress states that they are big enough for two people to share, but then says shortly after that we should get two entrees per person...At first we did not understand what she meant so we ordered three entrees (which is pretty much all the $50 credit), the food comes out one by one and literally all the entrees look like kids meals. Me and my girlfriend were so disappointed we had to to complain to the staff. After dinner we head to the magic show which was actually enjoyable, however we had a problem getting in at first because apparently our names were not on the seating chart. So we had to find the manager to get that straightened out. It seemed like everything was coming against us on our stay it was just ridiculous. We head back to the hotel to rest and sleep, but we really weren’t looking forward to it because the bed was super uncomfortable and hard. Our backs are still recovering from the mattress. The next morning we try to make some coffee with the coffee maker in the room but unfortunately IT DOESNT TURN ON! I tried different power outlets to make sure it wasn’t the one socket but NOTHING! Overall we couldn’t wait to leave and we don’t plan on returning.
March 5, 2021
Great service and property
I highly recommend this property. The staff and rooms are great, and the location is perfect.
February 21, 2021
Great location ... Poor everything else
Rooms are dated, needing a major refresh, and lacking basic necessities. Multiple people on our floor had smoke issues when trying to cook due to poor ventilation with the range hood not venting out. Poor views of a tennis court and parking area was all I had as a Platinum guest when requesting a high floor. I would stay at the location in Minden over this one as it is only 15 minutes down the road and overall a way better experience and better staff.
February 26, 2021
give the person the room they paid for. (false advertisement/no patio) spent my birthday there just to be lied to. when i called the front desk they said there is nothing they can do about the room (not even sorry they lied) She stated since it was my bday they will AT LEAST send some champagne up to my room...well two hours pass by and we are still waiting on that champagne to celebrate a drink for my bday. The housekeeper finally brought it up with an attitude and once again no apology. There is black mold on the walls of the bathroom, the sleep number beds don't work (second room to have this issue), bathroom sink is clogged, and to make matters worst, the cleaning lady didn't even knock on our door and just barged in while i wasn't decent. My boyfriend called the front desk and told them and the only thing they offered us was to wright a review. WHAT A JOKE/WASTE OF MONEY. definitely don't feel like a valued customer let alone basic standards that seem impossible to meet. NOT HAPPY!! DO BETTER RIDGE !!
February 25, 2021
Already put my comments in a prior section describing the issues and letting you know what I am requesting
February 17, 2021
Great customer service
Melissa was awesome. There was a issue with my booking through a 3rd party company and she helped out with the issue. The location was good. Close enough to everything but far enough to enjoy the peace and quiet. Overall our stay was lovely and I will return.