Tahoe Ridge ResortRental Guest Reviews

Loooove the heated pool and indoor Jacuzzi

Definitely will be back to this location. Beautiful view, wonderful staff, rooms were beautiful and clean. Definitely will be back. Not far from Heavenly Village. Truly a great place to stay!!

Heavenly

We found THE hotel to stay at when skiing at Heavenly. Incredible views. Conveniently located close to the lift (although the direct mini-gondola to the lift was broken during our stay). Updated and functional kitchen. Hot tubs and pools in the complex. Convenient parking and luggage carts. That said. There is still some room for improvements in this former time share complex; the bathroom fans, the temperature control (couldn’t get it below 75), full set of cooking utensils (garlic press, etc.), NFL TV channel, and a few more things.

Not as Expected

I would not consider this a family friendly place given there was little concern and attention shown when the only tub in the 2 room suite we reserved had a leak that affected the room below. We were told not to use the tub after day1 of a 3 night stay. With 4 kids one of while is a toddler that made getting baths in difficult for our family of 6. When asked to be moved to another suite we were told they are sold out for the weekend. Maintenance offered a $75.00 credit. I had to ask 3 different front desk staff for the name of the GM because I was not going to pay for a room in which I didn’t have a working tub/shower. I was never given the name of the GM they offered a certificate for another nights stay and points. When you are paying over $3k for a weekend stay I’d expect better than this. Day 3 I was told the assistant manager would contact me. She emailed me a day later stating she would refunded $500 of the costs for suite with the non working tub. Doesn’t come close to making it right but I don’t have the time or the tolerance to waste anymore time in this issue. They are getting a low score and an honest review based on the treatment received. The only redeeming quality is the food and wait staff at the Bistro Cafe were great. Won’t likely ever return.

Great stay

We had a great stay at the resort. Evan at the front desk was especially helpful.

Best stay

Love our experience here, we had a great time! Everyone was super friendly and helpful. It was super convenient and easy. Our trip was so much better because of the staff and people here.

No power, no hot water, no refund offer.

Its a beautiful location but we were without power for ~ days and Holiday Inn failed to bring extra blankets after 4 requests. Moved to a room with power, but hot water was out. No offer of reimbursement from HI. My expectation were much higher.

Budget Friendly but Inconvenient and Unorganized

I understand why this property is priced so affordably compared to other hotels in the area. The primary reason being it's so far away from Heavenly main hub and once you are on site, you are trapped. The hotel is also very out of date. The outdoor pools are not heated and the hot tubs are not hot. The main clubhouse area smells of mildew. It is quite a haul to walk between destinations on property and there was no map provided when booking to select a unit closer to clubhouse/pool/slopes/etc. Our room was not clean upon entry. The wait for the shuttles was quite long. There was a snowstorm during our stay that did make things quite difficult but still, the property is out of date and too far away, making this an unlikely choice for a return visit.

The heavily advertised skier amenities do not work

Under no circumstances should you stay at this hotel if you plan on a convenient ski experience. TLDR: the service people are trying their best but management needs to get their priorities right and fix the amenities that are explicitly advertised. Selected this location explicitly because of the heavily advertised skier express and “convenient shuttle service”. The skier express funicular/gondola worked for exactly 2 hours, then broke for the duration of my stay. Understood. Things break. Went to the backup system of using a shuttle, but was also told one of the shuttles was broken. Down to one shuttle for the entire resort to bring people to the lift lines Brian and the rest of the shuttle drivers were amazing. Trying everything they could do to get people to the lifts, but wait times were often 30min to an hour or longer, as the shuttles had to drive a 15min loop, and there were not enough seats on the shuttle. I inquired about partial compensation, or at least a points, or even a food/bev credit since I only selected the hotel for the convenience of the skiing amenities, and I was told by management “sorry unfortunately we don’t do that”… even though the advertised amenity was not working. Even though management didn’t have a plan for more shuttles. Even though they weren’t paying their shuttle drivers enough to attract another shuttle driver. I am a loyal IHG platinum member, as well as a Hilton diamond member. I could have stayed at a Hilton property for free on points if I wanted to take a shuttle or drive to the mountain, but I gave IHG a chance due to the advertised amenities and convenience for skiing. For reference, I once had a slightly malfunctioning A/C unit at a Hampton inn (Hilton property) and without even asking, they comped the entire stay by issuing me a refund to my method of payment. THIS HOTEL IS ANYTHING BUT CONVENIENT. MANAGEMENT DOES NOT CARE ABOUT THE GUEST EXPERIENCE. AVOID AT ALL COSTS. STAY AT A HILTON OR MARRIOTT PROPERTY.

Relaxation

Really enjoyed the stay very comfortable and just being able to a special place with family love it despite weather issues

Lack of Hot Water During Entire Stay

Lack of hot water at the room the whole stay! Don’t get fix or any solution.