Tahoe Ridge ResortRental Guest Reviews

Great staff, clean room, heater not working

We love the sanity of the rooms and warm staff, however, heater doesn’t work after two days repair. It was freezing cold.

Don't expect anything great

You should bring everything you need and do not expect any other people to help you The shuttle service was okay the front desk is the worst and will not answer the phone after check in and when you finally get through after 10 times trying the staff is not helpful or let's say annoyed you have questions Bring a flash light as this hotel has no emergency back up system that works properly we had a power outage and no emergency lights works in our building for at least 3hours very unsafe the hallway s and stairwells to all floors didn't work as well as parking garage also luckily no on was trapped in elevator no one came to inform us what was going on in this hotel and when we finally got out to front desk they were able to only say it's not our problem it's statewide I tried to tell them the emergency lights are not working properly or at all but they said it s out of there control I think it's called a safety Hazzard so I think this hotel has a huge problem and really is not interested in the comment the rooms are dated cracks in the shower stones or marble which ever it is the dishwasher broken and all the windows in every room had gaps and air came through the cold air would move ther curtains flowing through the worst part is the doors to the rooms on our floor you could put pressure on the doors and they would pop open to me was a huge security factor I tried to report to front desk but didn't seem concerned

Don’t let them tell you your room is not ready

If you check in and they tell you your room is not ready, that means that the next step for you is a timeshare sales pitch before they’ll hand over the keys to your room. Staff is indifferent at best. If you prepay room, taxes and fees through EpicPass, make sure they don’t try to charge you again when you leave. They did that to me and it took most of my checkout morning to resolve it before I could head to the airport. Not a great stay at a really beautiful mountain.

Clean but cold experience

Overall we were very happy with the stay but we had some problems with the heating not working when we arrived. They fixed it but it failed again the last day

Great location, staff and idea, not executed perfectly

The location of this resort is great for those visiting Heavenly. The staff, activities provided, transportation, food options, rooms and feel are great. The quality of two of those categories are a bit lacking though. The buses that shuttle patrons from place to place are a bit inconsistent and overworked at times. Also, the gondola that was built to transport passengers down to the ski area was not working most of the time we tried to use it. The other thing I wish the resort did better was to warm up the indoor/outdoor pool and the jacuzzi to hotter temperatures. The pool was hardly bearable and the jacuzzi could have easily been 10 degrees hotter. Besides that, we had a great time here!

Amazing location. Staff cares deeply about customer care

I recently traveled here with two children to get away from the busy life. The staff here were incredibly helpful. We ended up snowed in and had to stay an extra day but the staff did everything they could to keep us in the same room so I didn't have to transfer all of our belongings to another room and they even allowed us to have a late check out which helped because the roads were not yet clear by 10:00 a.m. This is our favorite facility to stay at and our family tries to visit once a year.

Great service

Excellent amenities. Stellar service. Overall very happy with stay

Great Experience

Clean, comfortable, great service, and good amenities overall!

Please read!!!

A shout out to Ms Lisa.. she tried her best to accommodate everything we needed…She was the only one that I felt .. cared about the entire situation … Not even her own manager cared for our stay.. She was a great example of great customer service in the end…

Make a Breakfast Plan

This was a great place to stay, especially as you can basically ski in/out to Heavenly ski resort, aside for that breakfast is not provided. If your room has a kitchen it would be most convenient to just bring your own food if you're on a schedule because your only options start at 8am and are limited. We had a full kitchen in our room we did not end up using. There is a store on site that opens at 8:00am that has various packaged items (pastries etc) along with cookable food. They have warm breakfast burritos Thursdays through Sunday. There is a breakfast spot down the street which looked good that opens at 8:30am for which they'll give you a 10% off coupon; we didn't go but I could see it could getting packed on a busy day (saturday/sunday). They have a restaurant on site that has lunch and dinner, but we didn't go there either. South Lake Tahoe is just 15 minutes. Basically just be aware of the breakfast situation.